Sales Operations Specialist

NEXTDC; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a detail-oriented Advisory Sales Operations Specialist to empower their Sales and Operations teams. This role involves tracking sales performance, managing Salesforce administration, and building insightful dashboards. Join a dynamic environment where your contributions will directly impact business success and help shape the future of AI and the digital economy. With a commitment to a diverse and inclusive workforce, this opportunity offers great potential for professional growth within one of the fastest-growing companies in the region.

Benefits

Opportunities for career progression

Inclusive and diverse working culture

Commitment to community representation

Qualifications

• Minimum three years of sales support experience in a busy sales and finance environment.
• Proven experience with Salesforce.com administration, reporting, and dashboards.

Responsibilities

• Track and report on sales performance metrics.
• Manage Salesforce administration and data analytics.
• Identify and implement process improvements.

Skills

Salesforce.com administration

Data analytics

Customer service

Excel skills (VBA preferred)

Communication skills

Education

Tertiary qualification in Administration

Tools

Salesforce

Data Loader

Data Import Wizard

Job description

• Titles: Advisory Sales Operations Specialist

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

We are establishing a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

Job Description

Are you a detail-oriented professional with a passion for sales operations and data analytics? Do you thrive in a dynamic environment where your expertise directly contributes to business success? NEXTDC is looking for a Sales Operations Specialist, based in Petaling Jaya, to play a crucial role in empowering our Sales and Sales Operations teams!

What You'll Do

• Track and report on sales performance metrics
• Build and maintain insightful dashboards
• Manage Salesforce administration and data analytics
• Work closely with the sales team to provide daily support
• Guide and assist staff with order processing and quoting
• Identify and implement process improvements
• Gather and relay feedback for system enhancements
• Train and support the sales organisation
• Handle data entry and customer service processing
• Ensure compliance with internal and external audit requirements

What will You Need

• Proven experience with Salesforce.com administration, reporting, and dashboards
• Excellent customer service and communication skills
• Strong ability to manage multiple priorities and competing deadlines
• Experience working across multiple business units to provide complete solutions
• High level of accuracy and attention to detail
• Intermediate to advanced Excel skills (VBA preferred)

Qualifications

• Minimum three (3) years of sales support experience in a busy sales and finance environment
• Tertiary qualification in Administration or a related field
• Proven experience with Salesforce.com administration, reporting, and dashboards
• Proficiency with data management tools, including Data Loader and Data Import Wizard

Additional Information

• Seize this exciting opportunity to join one of Australia’s fastest growing companies and play a key contributing role in the future of AI and the digital economy
• Join an inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.