Sales Operations Executive

Bunge; Pasir Gudang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading global company is seeking a Sales Operation executive in Pasir Gudang to provide back-office support and manage customer relationships. The ideal candidate should have a Bachelor's degree and experience in Salesforce administration. Responsibilities include supporting sales activities and ensuring customer satisfaction through effective complaint management.

Qualifications

• 3-5 years of experience as a Salesforce administrator in a similar environment.
• Experience in performing Salesforce upgrades for successful integration.
• Ability to provide Salesforce training and end-user support.

Responsibilities

• Providing back-office support to customers and the commercial team.
• Managing customer complaints and after-sales follow-up.
• Assisting in new customer onboarding and account creations.

Skills

Salesforce administration

Customer support

Risk management

Communication skills

Team collaboration

Education

Bachelor degree (Computer Science/Marketing/Business)

Tools

Salesforce

SAP

Job description

Overview

The Sales Operation executive role is to work together with commercial and sales team to achieve the commercial objectives and improve customer’s satisfactory.

Main responsibilities will be

• providing back-office support to customers and commercial team;
• manage the exposure with customers and risk on contracts and credit;
• manage customer complaint and after sales follow-up; coordinating and work with cross functions/department to meet the commercial objectives.

Main Accountabilities

• Customer and commercial support
  • Supporting the Sales Manager on daily basis on SAP quotation preparation and tender/bidding preparation.
  • Manage sample arrangement and follow up
  • Assisting in new projects creation, new customers onboarding and account creations.
  • Follow up on trial proposal and other request from customers on the new/existing product additional requirements
  • Provide periodically sales report to the commercial team, provide support to update the CRM system/Salesforce
• Risk Management
  • Actively work with commercial team to manage the customer’s credit exposure, /credit limit and payments collection.
  • Manage customers contract to ensure contract is executed according to the contract validity
• Customer complaint management
  • Actively follow up with internal department to manage complaints received from customers to ensure response on time.
  • Work with different function and department to drive improvement and achieve higher customer satisfactory

Requirement

• Bachelor degree (Computer Science/Marketing/Business related major) or equivalent experience
• 3-5 years of experience as a Salesforce administrator in a similar environment
• Experience in performing Salesforce upgrades that see to successful integration is preferred
• Proficiency in creating Salesforce profiles, allocating roles, and managing access
• Ability to provide Salesforce training and end-user support
• Ability to maintain Salesforce databases