Sales Operations Analyst

Group-IB; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Group-IB is seeking a Sales Operations Analyst to enhance business operations through data analysis and reporting. This role involves supporting the sales team with actionable insights and collaborating with various stakeholders to improve sales strategies and performance.

Benefits

Flexible schedule

Health insurance

Professional development programs

Incentive programs for certifications

Challenging and rewarding environment

Qualifications

• Experience with Salesforce data maintenance.
• Ability to create high-quality reports and dashboards.
• Strong analytical skills for data trends and opportunities.

Responsibilities

• Deliver actionable insights and data-driven reports.
• Analyze sales data and forecasts.
• Support customers with fraud analysis.

Skills

Analytical mindset

Sales data analysis

Communication skills

Problem-solving skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Excel

PowerPoint

Job description

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity

technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, and citizens, and support law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

Each of us can help make the world a safer place. Join us!

ABOUT THE ROLE:

As a Sales Operations Analyst, you will play a key role within the Business Operations team, serving as a strategic partner to senior leadership and the Sales organization. Your core responsibility will be to deliver actionable insights and data-driven reports to support informed decision-making by Management and Heads of Sales. You will be the go-to expert for building and analyzing reports, sales forecasts, and performance data.

TASKS TO SOLVE:

• Analyze suspicious events and user sessions for fraud behavior;
• Successfully utilize the latest technologies of fraud detection and come up with new methods;
• Participate in the development of a digital identity protection system and fraud detection;
• Prepare fraud activity reports and conduct research of malicious activity.
• Support customers with fraud analysis, investigations, and usage of the Fraud Protection Platform;
• Prepare use cases and anti-fraud strategies for new projects;
• Supporting the project during the PoC (Proof of Concept) and regular phase;
• Conducting presentations and training sessions;
• Configuring new projects and developing custom anti-fraud logic.

APPLY FOR THIS VACANCY IF YOU HAVE THE FOLLOWING QUALIFICATIONS:

• Develop, maintain, and deliver high-quality reports and dashboards for top management.
• Analyze sales data and forecasts to identify trends, opportunities, and areas for improvement.
• Collaborate with Sales Operations, Management, and Sales Leaders to provide relevant insights and recommendations.
• Work directly with the Head of Sales to gather reporting requirements and ensure data solutions align with business needs.
• Perform regular Salesforce data maintenance and ensure accuracy of reporting data.

WHAT ELSE WE APPRECIATE IN OUR TEAM:

• Proven experience working with Salesforce.
• Strong analytical mindset with the ability to work with complex data sets and derive meaningful insights.
• Advanced proficiency in Excel.
• Proficient in PowerPoint.
• Excellent communication skills and fluency in English.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

WHY CHOOSE GROUP-IB

• Your happiness is important to us. We want every single team member to be happy.
• Continuing professional development. At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
• A team with extensive international expertise. Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies. Group-IB's members are located in 25 countries and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us. Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability. Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

WHAT ELSE YOU SHOULD KNOW

• Flexible schedule. Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: “We have to work not 12 hours, and head.”
• Health. If anything goes wrong, don’t worry — we offer health insurance.
• Certificates and training courses. Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense.
• Challenges. A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards.
• The initiative is rewarded. At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

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