Sales Operational Executive

Haco Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the food industry seeks a Sales Support professional to assist the sales team and coordinate with various departments. The role includes preparing reports, handling customer queries, and ensuring timely deliveries. Ideal candidates will have a diploma in business or related fields, along with sales experience, particularly in the HORECA sector. If you're dynamic, motivated, and keen on contributing to a growing organization, we encourage you to apply.

Qualifications

• At least 2 years of sales experience in the food industry, especially in HORECA.
• Proven experience as a Sales Administrator or Sales Support Agent.
• Strong discipline regarding deadlines.

Responsibilities

• Prepare monthly sales reports and liaise with order management.
• Assist the sales team by directing customer feedback to relevant departments.
• Monitor stock balances and coordinate with internal stakeholders.

Skills

Communication

Team Collaboration

Time Management

Education

Diploma in Business, Marketing, Food Technology

Job description

Prepare monthly sales reports, rolling forecasts, management reports, slow-moving reports, buffer stocks (CDM) reports, and other relevant documents.

Liaise with the order management department and production planner to ensure timely deliveries.

Assist the sales team by directing customer feedback or inquiries to relevant departments such as QA, R&D, Finance, Supply Chain, and Production. This includes handling Halal Certification, Product Registration (Atiga), and customer product questionnaires.

Monitor and coordinate with internal stakeholders regarding stock balances, including buffer stock, sample stock, and aging stock.

Support the sales team in dairy operations, including meeting arrangements and organizing events or exhibitions.

Manage some existing small and irregular customer accounts via calls or emails.

Verify orders for accuracy in pricing, customer information, and payment details for assigned customers.

Contact customers by phone or email to answer queries and gather missing information.

Ensure all sales team members submit and complete reports such as project control reports, monthly sales reports, and rolling forecasts on time.

Conduct annual customer satisfaction surveys.

Assist the sales department with other administrative tasks as needed.

REQUIREMENTS:

Diploma in Business, Marketing, Food Technology, or related fields.

At least 2 years of sales experience in the food industry, especially in HORECA, is advantageous.

Proven experience as a Sales Administrator or Sales Support Agent.

Team player with strong discipline regarding deadlines.

Additional Information

Salary expectations, number of applicants, and skills match are used to provide job insights.

Applicants will be asked about their expected monthly salary, years of sales experience, and qualification types.

Company overview: Manufacturing high-quality instant coffee and culinary dry mixes for Asia and the Middle East, established in 2004, trusted in the region, serving private labels, brand owners, retailers, foodservice, and industrial customers.

We are seeking qualified, dynamic, and motivated individuals to join our growth phase.