Sales Manager, PF

RHB Banking Group; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a dynamic manager to oversee a sales team. You will be responsible for achieving performance targets and driving high sales standards through effective coaching and motivation strategies. This role offers an exciting opportunity to build a high-performance organization within a supportive environment.

Qualifications

• Experience in team leadership and sales management.
• Ability to achieve sales targets and coach team members.
• Strong communication and motivational skills.

Responsibilities

• Manage a team to achieve assigned sales targets.
• Resolve operational issues and monitor service standards.
• Conduct sales meetings and motivate team members.

Skills

Team Management

Sales Coaching

Performance Monitoring

Customer Service

Job description

• Principally responsible for managing a team to acquire PF and PF-I, and cross sell products and to achieve the assigned team targets.
• Resolve day to day operational issues and monitoring service standard.
• Developing a high performance organization.
• To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
• Working with team members to ensure sales target are achieved.
• Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
• Ensure team members achieve a high standard of motivation and performance through: -
• Coaching and guiding sales staff to deliver maximum sales volume.
• Monitoring and communicating results achievement via sales review meeting.
• Review Performance Improvement Process (PIP) and update/feedback on career counselling and review competency profiling to identify skill gaps and training needs.
• To manage & motivate team members.
• Send a SMS, email or a letter of acknowledgement within TAT 24 hours if customer is unreachable via telephone.
• Ensure the fulfillment and closure of all complaints received, are updated with Receiving Touch point within the TAT.