Sales Manager, PF

RHB Banking Group; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading banking group in Malaysia is seeking a Sales Manager to drive sales and manage a high-performing team. The role involves developing business strategies, ensuring compliance with bank policies, and enhancing customer service. Candidates should have a proven track record in sales management and strong interpersonal skills.

Qualifications

• Minimum 2-3 years of experience in sales and personal loans.
• Good written and verbal communication skills.
• Experience in sales management and leading sales teams.

Responsibilities

• Develop and manage business plans to maximize sales.
• Ensure sales targets are met by all staff.
• Handle recruitment and development of sales staff.

Skills

Communication

Interpersonal Skills

Sales Operations Understanding

Service Orientation

Job description

Key Responsibilities

1. Strategy & Planning

• Develop, implement, and manage business plans to maximize sales and achieve KPIs.

Sales & Sales Management

• Establish and ensure sales targets are met by all staff.
• Personally solicit and drive sales to meet team objectives.
• Motivate, guide, and coach sales staff.
• Plan and develop marketing and sales campaigns.
• Leverage community relationships to maximize sales.
• Maintain a network of local business contacts.
• Cross-sell retail banking products such as ASB, PF, Credit Cards, etc.

Compliance

• Ensure adherence to bank policies and procedures.
• Protect the bank's image and brand.

People Management

• Handle recruitment, coaching, development, retention, and termination of staff.
• Foster a high-performance, results-driven work culture.

Customer Service Management

• Anticipate customer needs to deliver quality service and ensure satisfaction and loyalty.

Requirements

• Minimum 2-3 years of experience in sales and personal loans.
• Good written and verbal communication skills; local knowledge and dialect are a plus.
• Basic understanding of sales operations and banking products.
• Experience in sales management and leading sales teams.
• Winning attitude, success-driven, self-initiated, and able to work independently.
• Proven track record of sales achievement.
• Strong interpersonal skills and service orientation.
• Ability to relate to and connect with the local community.