Sales Manager

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading hotel group in Kuala Lumpur is seeking a Sales Manager to drive revenue through effective budgeting, sales strategies, and client relations. The successful candidate will demonstrate strong negotiation skills and a commitment to enhancing the hotel's reputation in the local market while collaborating with various departments. The role involves attending trade shows, conducting market analysis, and fostering new business opportunities.

Qualifications

• Experience in sales, ideally within the hospitality sector.
• Strong negotiation and communication skills.
• Ability to manage budgets and analyze market trends.

Responsibilities

• Manage budgets and financial plans to optimize revenue.
• Conduct market research and client outreach to generate sales leads.
• Foster relationships with clients and manage existing accounts.

Skills

Budget management

Sales negotiation

Market research

Client relationship management

Team collaboration

Job description

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

• Maintain files, records, and reports related to budgets, contacts, planning activities, timelines, contracts, purchase orders, and post-meeting notes. Complete forecasts, plans, and productivity reports for management.
• Assist in preparing the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimizing waste to increase revenue.
• Negotiate room prices, sell USPs and hotel services within approved departmental booking guidelines.
• Monitor local competitors and compare their operations with your own.
• Solicit business and follow up on referrals and potential sales leads.
• Stay informed about trends, systems, practices, and equipment in audio-visual through trade literature, hotel shows, and site visits.
• Provide direction on and conduct market research.
• Maintain regular contact with IHG regional hotels and reservation networks.
• Attend trade shows and sell conference space when directed.

People:

• Collaborate with the DOS on manpower planning and management needs.
• Assist the DOS in preparing and managing the Department’s budget.
• Manage day-to-day sales activities and build relationships with team members.
• Establish clear and open communication with other departments.
• Build a diverse team, leveraging personal, cultural, and functional differences to optimize performance.
• Create an environment that trains, develops, coaches, and mentors team members.
• Monitor competitors' activities and assist in marketing intelligence.
• Refer sales leads to appropriate personnel within the InterContinental Hotels Group.
• Sell to new, existing, and prospective customers, negotiating rates that benefit the business.
• Service existing accounts and develop new business opportunities.
• Promote all facets of the hotel.
• Manage relationships with the corporate head office and preferred hotel history for client companies.
• Conduct regular sales calls and meetings with target market principals.
• Perform market research and analysis.
• Develop and maintain contacts with business generators, meeting and convention planners, travel agents, tour operators, airlines, corporate accounts, government departments, and other related entities.
• Increase local market presence through event attendance and networking.
• Conduct client interviews and entertain clients as needed.
• Plan and conduct familiarization tours and site inspections.
• Travel as required to promote the hotel and develop business.
• Maintain contact with regional IHG hotels and reservation offices.

Responsible business:

• Enhance the hotel's reputation and brand awareness in the local community.
• Coordinate safety and security initiatives to ensure smooth meetings with minimal disruptions. Advise clients on eco-friendly meeting options.
• Perform other duties as assigned, including serving as manager on duty if necessary.

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