Sales Executive (Selangor) - Kajang/Setia Alam

gradmalaysia.com; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Marketing Executive to promote Retail Banking products like Personal Financing and Mortgages. The ideal candidate should have at least 1 year in banking, a diploma or degree, and a passion for sales. Responsibilities include planning marketing activities, managing customer relationships, and providing advisory services to enhance client satisfaction.

Qualifications

• Minimum 1 year experience in the banking industry, experience in personal and house financing preferred.
• Proficiency in managing customer requests and complaints efficiently.

Responsibilities

• Plan and implement marketing campaigns for Retail Banking products.
• Gather and analyze financial data to provide advisory services to customers.
• Manage customer relationships and ensure high-quality after-sales service.

Skills

Sales-driven culture

Financial advisory

Customer relationship management

Education

Diploma / Degree in related discipline

Job description

RM2,500 – RM3,500 (Based on experience and qualifications)

Responsibilities

• Plan and implement marketing campaigns and activities to promote Retail Banking products i.e., Personal Financing, Mortgage Financing, Credit Card and other related fee-based income services.
• Participate in sales and promotional activities arranged by Regional Office / Head Office.
• Gather and analyze financial data in order to offer financial advisory services to customers.
• Actively involved in increasing product holding via cross-selling activities.
• Responsible for acquiring new customers and nurture a new customer base.
• Proactively manage and build customer relationships and provide good after sales service to avoid complaints and attrition.
• To attend to all customers’ requests / complaints promptly and within stipulated service level.
• Solicit and submit financing application to the relevant stakeholders for decision and approvals within agreed TAT.
• Escalate to superior any fraud attempt detected during processing of the application.
• Ensure that documents submitted for application are properly processed as per guideline.
• Timely preparation of reports on marketing, sales activities and performance to Retail Sales Manager.
• Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
• Any other duties/assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.

Qualifications

• Diploma / Degree in any related discipline or equivalent experience.

Years of Experience

• Minimum 1 year experience in banking industry, experience in personal financing & house financing would be an advantage.

Specific Skills/Knowledge and Certification Required

• Possessing TBE added value.
• High inclination towards a sales-driven culture.