Sales Executive, Personal Loan

Alliance Bank Malaysia Berhad; Malaysia; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading bank in Malaysia seeks a sales-driven professional to promote personal loan products. The role involves cross-selling insurance and credit cards while ensuring excellent customer service. Candidates should have a positive customer care culture and at least an SPM qualification.

Qualifications

• Minimum SPM qualification with at least 5 passes.
• Preferably 1 year of banking experience.
• Experienced in sales and customer service.

Responsibilities

• Promote Personal Loan products to customers.
• Cross-sell credit life insurance & credit cards.
• Handle customer inquiries and complaints promptly.

Skills

Sales experience

Customer service

Strong customer care culture

Education

SPM qualification with 5 passes inclusive of Bahasa Malaysia

Job description

Job Responsibilities

• Promoting Personal Loan product to New To Bank and Existing To Bank customers
• Actively cross sell on credit life insurance & credit card
• Constantly identify new sales strategies and approach to increase individual and achievements
• Participate , plan and support sales activities
• Ensure all relevant income documents is obtained from customer to adequately support the application
• Practice best sales practice and deliver excellent customer service
• Ensure all customers enquiry and complaints are handled promptly and efficiently
• Unresolved complaints are to be escalated immediately to his/her superior
• Ensure no misrepresentation of product feature, pricing, promotions and processes.
  
  

Job Requirements

• Experienced in sales and customer service environment with strong customer care culture
• Minimum SPM qualification with 5 passes inclusive of Bahasa Malaysia
• Preferably 1 year of banking experience.