Sales Executive – Mandarin Market Focus

Tanaka Electronics (M) Sdn Bhd; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Executive with strong analytical and communication skills. In this role, you'll engage with customers, resolve inquiries, and foster relationships that drive business growth. Your expertise in Microsoft Office and proficiency in Mandarin will be vital as you support sales initiatives and collaborate with marketing teams. The position offers the opportunity to travel and develop your career in a supportive environment focused on quality and customer satisfaction. If you're passionate about sales and eager to make an impact, this role is for you!

Qualifications

• 2-3 years of experience in sales or a customer-facing role.
• Proficiency in Mandarin (spoken and written) is required.

Responsibilities

• Respond to inquiries and resolve complaints to ensure customer satisfaction.
• Identify and develop new customer relationships to expand the client base.

Skills

Mathematics Skills

Analytical Skills

Microsoft Office (Word, PowerPoint, Excel)

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Customer Service Skills

Marketing Skills

Willingness to Travel

Knowledge of Quality Systems

Education

Certification or Diploma in a Relevant Field

Tools

Microsoft Office

Job description

This job description provides a comprehensive overview of the role, responsibilities, and requirements. However, it can be improved for clarity and formatting consistency.

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Revised Job Description

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Qualifications:

• Certification or Diploma in a relevant field
• Preferably 2–3 years of experience in sales or a customer-facing role
• Proficiency in Mandarin (spoken and written) is required, as the candidate will liaise with customers from China and Taiwan

Required Skills:

• Strong mathematics and analytical skills
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good customer service and marketing skills
• Willingness to travel locally or abroad
• Knowledge of quality systems is an added advantage

Key Responsibilities:

1. Respond to inquiries/feedback and resolve complaints from existing and new customers, ensuring their satisfaction.
2. Identify and develop new customer relationships to expand our client base.
3. Support the Marketing Manager and Managing Director in various Sales & Marketing initiatives.
4. Coordinate and foster strong relationships between our company and customers for mutual success.
5. Gather insights on customer and competitor activities to improve strategies.
6. Ensure timely payment collections from customers to maintain healthy cash flow.
7. Act as the main liaison for assigned customers, handling order reception, entry, scheduling, delivery negotiations, shipment arrangements, pricing, invoicing, payment collection, cargo claims, and management.
8. Coordinate with transporters, forwarders, and agents on all shipping and delivery matters to ensure smooth and timely deliveries.
9. Collaborate with customers on forecasts, pricing, payment collections, and support order delivery schedules, shipping arrangements, invoicing, and cargo claims when issues arise.
10. Assist overseas and local sales teams with various support tasks as needed.
11. Provide customer service through regular visits.
12. Support the company's objectives in daily tasks and carry out assignments from supervisors and management.
13. Execute tasks assigned by the Section Head and other senior management.
14. Continuously seek to improve the company's overall quality through innovative ideas and projects.

Application Questions

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Your application will include the following questions:

• What is your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as a sales executive?
• Do you have experience in a sales role?
• Are you willing to travel when required?
• How many years of experience do you have with business forecasting?
• Which Microsoft Office products are you experienced with?
• Do you possess or have access to your own transportation?

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