Sales Executive (junior) - Payments

Funding Societies | Modalku Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative firm that is transforming the SME financing landscape in Southeast Asia. In this role, you will be part of a fast-growing payments team, focused on delivering exceptional customer experiences while managing a diverse portfolio of clients. Your expertise in sales and account management will be crucial as you engage with businesses, helping them navigate financial solutions that enhance their operations. With a strong emphasis on teamwork and continuous improvement, this position offers a unique opportunity to make a significant impact in a thriving environment. If you are passionate about customer success and eager to contribute to a mission-driven organization, this role is perfect for you.

Benefits

Flexible Paid Vacations

Flexible Working Hours

Health Insurance

Wellness Programs

Learning & Development Opportunities

Company Laptop

Qualifications

• 2+ years in sales/account management in banking or fintech.
• Strong network in SME industries and excellent communication skills.

Responsibilities

• Acquire and retain users, enhancing customer experience.
• Conduct product demos and manage client portfolios effectively.
• Collaborate cross-functionally to improve operations and compliance.

Skills

Sales Experience

Account Management

Customer Service

Negotiation Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM Tools (e.g., HubSpot)

Job description

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

This position is within our Payments team (CardUp), a fast-growing part of our organization which offers businesses a suite of payments and collections products in one easy-to-use digital platform. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes.

Key Responsibilities:

• Acquire new users and retain existing users, increase revenue and deliver outstanding customer experience.
• Conduct call outreaches and product demos to prospects, to qualify the opportunity and convert them into customers.
• Use available reporting tools to better understand and predict prospect behavior.
• Perform routine reviews on your pipeline & client portfolio to deep dive on conversion, reasons for churn, or changes in payment volume.
• Develop excellent product knowledge and handle customer concerns and questions seamlessly.
• Work cross-functionally with other teams to question the status quo and continually improve customer experience, localizing and streamlining operations, while staying compliant.
• Have a deep understanding of CardUp’s risk and compliance guidelines and ensure these are always adhered to.

Minimum Requirements:

• 2+ years’ experience in sales and account management roles in the banking, cards, payment solution or fintech industry.
• Minimum Bachelor of Degree in any study.
• An extensive SME network & In-depth understanding of selected SME industries.
• Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.

You will shine if you have:

• Proficiency in using CRM tools, such as HubSpot.
• Good understanding of how payment gateways and payment solutions work.

For more information on our payments team, kindly visit our website: https://www.cardup.co/

Benefits:

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.