Sales Executive

Jobstreet Malaysia; Jasin; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading travel agency in Malaysia seeks a Customer Service Executive to assist customers with travel arrangements, including flights and accommodations. This role involves providing detailed information on products and maintaining strong client relationships while supporting sales initiatives. Candidates should possess excellent communication skills and experience in customer service to enhance agency revenue.

Qualifications

• Experience in travel arrangements and customer service.
• Proficiency in Bahasa Malaysia and English rated.
• Familiarity with Microsoft Office products.

Responsibilities

• Assist customers in planning and booking travel arrangements.
• Respond to inquiries and maintain accurate records of bookings.
• Support sales team in meeting targets.

Skills

Customer Service

Sales

Communication

Bahasa Malaysia

English

Microsoft Office

Job description

Assist customers in planning and booking travel arrangements including flights, hotels, tours, and insurance.

Provide information on travel destinations, products, and services.

Respond to walk-in, phone, email, and online inquiries in a timely and professional manner.

Prepare quotations, invoices, and travel itineraries.

Maintain accurate records of bookings and payments.

Follow up with clients to confirm travel details and provide assistance pre- and post-departure.

Stay updated on promotions, travel regulations, and destination information.

Support the sales team in meeting targets and boosting agency revenue.

Build and maintain strong relationships with customers to encourage repeat business.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a sales executive?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• Which of the following Microsoft Office products are you experienced with?

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