Sales Engineer

Kinsajasa Sdn Bhd; Miri; On-site; MYR 100,000 - 150,000; Full time

Job summary

Kinsajasa Sdn Bhd is seeking a motivated Sales Engineer to enhance sales and customer satisfaction through technical expertise. The role involves understanding product specifications, developing solutions, and providing exceptional customer support. Join a dynamic team in a rewarding environment that fosters professional growth and collaboration.

Benefits

Competitive compensation

Opportunities for professional development

Supportive work environment

Qualifications

• Minimum 2 years of experience as a Sales Engineer or in a similar technical sales role.
• Strong technical background and understanding of engineering principles.
• Excellent communication and presentation skills.

Responsibilities

• Understanding technical specifications and applications of products.
• Designing customized solutions to solve customer problems.
• Conducting product demonstrations and training customers.

Skills

Technical Expertise

Communication

Customer Service

Problem Solving

Education

Bachelor's Degree

Job description

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About the role

We are seeking a highly motivated and experienced Sales Engineer to join our dynamic team at Kinsajasa Sdn Bhd. As a Sales Engineer, you will play a crucial role in driving sales and revenue growth, by leveraging your technical expertise to provide exceptional customer service and support. This is a contract position based in Miri, Sarawak.

What you'll be doing

1. Technical Expertise

• Understanding the technical specifications and applications of the company's products or services.
• Providing in-depth technical knowledge to clients and internal sales teams.
• Staying updated on industry trends and advancements to maintain competitive knowledge.
• Assisting sales department in identifying potential customers and opportunities.
• Presenting technical demonstrations and explaining product features to clients.
• Collaborating with sales teams to tailor solutions that meet customer requirements.
• Building relationships with customers to understand their technical and business needs.
• Acting as a liaison between the customer and the product development or engineering teams.
• Managing client expectations and ensuring satisfaction with technical solutions.

4. Solution Development

• Designing customized solutions that solve customer problems using the company's offerings.
• Conducting feasibility studies and site visit as well as preparing technical proposals.
• Advising customers on the best product configurations and applications.

5. Product Demonstrations

• Conducting live or virtual demonstrations of products or systems.
• Highlighting technical advantages and addressing technical questions during presentations.
• Organizing trials or pilot projects to showcase product effectiveness.

6. Market Research and Strategy

• Analyzing market trends, customer feedback, and competitor offerings.
• Identifying opportunities for product enhancements or new solutions.
• Contributing to the development of sales strategies and marketing campaigns.

7. Training and Education

• Training customers on product operation and maintenance.
• Conducting internal training sessions for sales teams on technical aspects of products.
• Developing user manuals, FAQs, and other educational resources.
• Providing ongoing technical support to resolve customer issues.
• Coordinating product installation, configuration, and troubleshooting.
• Ensuring customer satisfaction and fostering long-term relationships.

9. Travel and Client Interaction

• Traveling to customer sites to discuss technical needs and provide solutions.
• Attending trade shows, conferences, and industry events to network and showcase products.
• Building strong professional relationships with key decision-makers.

10. Performance Metrics

• Meeting sales targets and technical milestones.
• Tracking and reporting on project progress and customer satisfaction.
• Optimizing the support from project team as well as manage customer interactions

What we're looking for

• Minimum 2 years of experience as a Sales Engineer or in a similar technical sales role
• Candidate must posses at least Bachelor's Degree in any field, candidate with with any engineering background is added advantage
• Strong technical background and understanding of engineering principles, preferably in the relevant industry
• Excellent communication and presentation skills, with the ability to explain complex technical information to diverse audiences
• Preferably entry level
• A team player with the ability to collaborate effectively with cross-functional departments

Shall capture KPI on following aspects:

• Sales Development / Business Development
• Entertain Customer Complaints
• Training / Technical Development with clients & within own organization on company represented products
• Product Performance Testing Initiation / Pilot Trial

What we offer

At Kinsajasa, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive compensation, opportunities for professional development, and a supportive work environment that encourages innovation and collaboration. Join our team and be part of our continued success!

If you're excited about this opportunity and believe you have the skills and experience to excel as our Sales Engineer, we encourage you to apply now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a sales engineer? Do you have experience in a sales role? Do you have technical support experience? Do you have customer service experience? How many years' experience do you have in market research?

Kinsajasa is a PETRONAS licensed vendor, actively supporting the oil and gas industry in Malaysia and the surrounding region.

Founded in 1999, the company provides a broad range of services across both upstream and downstream sectors, specializing in the development, maintenance, and operation of facilities within the oil, gas, power, and heavy industries.

As a trusted partner of PETRONAS, Kinsajasa delivers exceptional technical expertise and support, leveraging strong relationships with overseas principals and affiliate partners. With a focus on innovation and quality, Kinsajasa is dedicated to driving growth and enhancing the capabilities of the energy sector.

Kinsajasa is a PETRONAS licensed vendor, actively supporting the oil and gas industry in Malaysia and the surrounding region.

Founded in 1999, the company provides a broad range of services across both upstream and downstream sectors, specializing in the development, maintenance, and operation of facilities within the oil, gas, power, and heavy industries.

As a trusted partner of PETRONAS, Kinsajasa delivers exceptional technical expertise and support, leveraging strong relationships with overseas principals and affiliate partners. With a focus on innovation and quality, Kinsajasa is dedicated to driving growth and enhancing the capabilities of the energy sector.