SALES DEVELOPMENT REPRESENTATIVE I

TE Connectivity; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Sales Development Representative to enhance customer relationships and drive growth. In this dynamic role, you'll deliver exceptional customer experiences by advising clients on product offerings and resolving inquiries. Your proactive approach will help establish new business opportunities and nurture existing customer relationships. Join a diverse team dedicated to innovation and customer satisfaction, where your contributions will directly impact the company's success. If you're passionate about serving customers and eager to grow in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 1-2 years of relevant experience preferred; fresh graduates are welcome.
• Proficient in Mandarin to communicate with clients.

Responsibilities

• Deliver extraordinary customer experience through technical advice on products.
• Establish new opportunities with outbound calling to prospective customers.
• Liaison with internal support areas to resolve customer inquiries.

Skills

Problem Solving

Influencing Abilities

Effective Feedback

Verbal Communication

Written Communication

Presentation Skills

Consultative Selling

Customer Service

Teamwork

Critical Thinking

Education

Bachelor's degree in Technical or Business

Equivalent experience

Tools

Salesforce

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This position will support the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers.

A Day in the Life of a Sales Development Representative:

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Work with TE franchised distributors to provide quotations and order fulfillment.
• Promote TE portfolio of products to drive revenue.

KPIs

Customer Effort Score (CES), Opportunity Conversion, Revenue Growth

What your background should look like:

Education

Bachelors technical or business degree preferred or equivalent experience.

Skills & Experience:

• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback.
• Strong verbal, written, and presentation skills.
• Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
• Demonstrates ability to share creative and new ideas.
• Consultative selling experience desired.
• Relevant product or industry experience a plus.
• Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
• A passion for serving customers.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• One to two years working experience is preferred; fresh graduates are welcome to apply as well.

Competencies

Building Effective Teams, Managing and Measuring Work, Motivating Others, SET: Strategy, Execution, Talent (for managers)

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork.