SALES DEVELOPMENT REPRESENTATIVE I

TE Connectivity Corporation; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sales Development Representative to enhance customer growth and experience. In this dynamic role, you will be the face of the company, delivering exceptional service and technical advice to customers. Your efforts will focus on building relationships, resolving inquiries, and driving revenue growth through consultative selling. This position offers a unique opportunity to work in a collaborative environment where your contributions will significantly impact customer satisfaction and business success. If you are passionate about customer service and eager to make a difference, we encourage you to apply.

Qualifications

• 1-2 years of experience preferred; fresh graduates welcome.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Deliver extraordinary customer experiences through technical advice.
• Outbound calling to establish new opportunities with customers.
• Liaison with internal teams to resolve customer inquiries.

Skills

Problem Solving

Verbal Communication

Written Communication

Presentation Skills

Consultative Selling

Teamwork

Self-Motivation

Customer Service

Mandarin Proficiency

Education

Bachelor's Degree (Technical or Business)

Equivalent Experience

Tools

Salesforce

Job description

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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This position will support the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers.

Job Description

A Day in the Life of a Sales Development Representative:

• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Work with TE franchised distributors to provide quotations and order fulfillment.
• Promote TE portfolio of products to drive revenue.

KPIs: Customer Effort Score (CES), Opportunity Conversion, Revenue Growth

What your background should look like:

Education: Bachelors technical or business degree preferred or equivalent experience

Skills & Experience:

• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback.
• Strong verbal, written, and presentation skills.
• Proven ability to initiate, organize, and complete multiple tasks in a timely manner.
• Demonstrates ability to share creative and new ideas.
• Consultative selling experience desired.
• Relevant product or industry experience a plus.
• Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude.
• A passion for serving customers.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• One to two years working experience is preferred; fresh graduates are welcome to apply as well.

Competencies

• Building Effective Teams
• Managing and Measuring Work
• Motivating Others
• SET: Strategy, Execution, Talent (for managers)
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Location: BAYAN LEPAS PENANG, 07, MY, 11900

City: BAYAN LEPAS PENANG

State: 07

Country/Region: MY

Travel: None

Requisition ID: 133660

Function: Customer Service