Sales Coordinator - Catering & Events

InterContinental Hotels Group; Ampang Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel group seeks a dedicated support staff member to assist the sales team with administrative tasks. The ideal candidate has experience in hospitality or customer service, possesses strong local business knowledge, and is proficient in local languages. As part of the True Hospitality promise, this role emphasizes creating great experiences and responding to guests' needs.

Qualifications

• Minimum of 1 year experience in hospitality, sales, or customer service.
• Strong knowledge of local businesses and business trends.

Responsibilities

• Prepare administration documents for the hotel sales team.
• Assist with the planning and development of promotional strategies.
• Coordinate and maintain supply of promotional items.

Skills

Local language proficiency

Knowledge of business trends

Job description

• Prepare all administration documents required by the Hotel sales team
• Attend to telephone, email enquiries in a timely manner
• Co-ordinate all familiarizations and site inspections as required
• Attend to all sales department email and maintain a correspondence data base
• Maintain filing systems (manual and electronic)
• Maintenance and management of data base
• Assist with compilation of annual budgets, business plan and regular action plans
• Co-ordinate and maintain supply of corporate gifts and promotional items
• Assist with the preparation of new products and services
• Assist with the planning and development of promotional strategies and marketing plans for the hotel
• Work in line with business needs
• Assist with tender submissions
• Maintain stock control of printed collateral
• Update Business Rewards points for client on monthly basis
• Perform other duties as assigned Perform other

What We Need From You

• Minimum of 1 year experience in a hospitality, sales, marketing, or customer interactive related field, or an equivalent
• Must speak local language(s).
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude:being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.