Sales Coordinator

Mothercare Malaysia; Seri Kembangan; On-site; MYR 30,000 - 45,000; Full time

Job summary

Une entreprise de renom dans le secteur de la vente cherche à recruter un coordinateur des ventes. Le candidat idéal gérera les commandes, soutiendra l'équipe de vente, et garantira une communication fluide avec les clients. Les responsabilités incluent le suivi des commandes et la collaboration avec différentes équipes pour optimiser les opérations. Une expérience antérieure en administration des ventes est souhaitée.

Qualifications

• 2 ans ou plus d'expérience en administration des ventes.
• Bonnes compétences de communication et de travail en équipe.
• Sens de l'organisation et capacité à multitâcher.

Responsibilities

• Gérer les commandes, assurer la satisfaction client et coordonner avec l'équipe des ventes.
• Maintenir des dossiers de vente précis et gérer les retours.

Skills

Communication

Organization

Problem Solving

Teamwork

Customer Service

Tools

Microsoft Excel

Job description

Key Responsibilities

• Keying in sales orders, tracking of sales orders, returns and credit notes; managing promotions and payment records pertaining to customer’s details
• Support Sales Team in all matters regarding orders - handling and managing urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delivery times, and scheduling delivery of orders.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• nputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems and records pertaining to sales & customer matters
• Manage consignment accounts reconciliation matters and documentation with Salesperson in charge
• Support the team with any updates to price lists, PO generation, returns from customers or direct from consumers
• Participate and work with the entire Distribution team to manage, execute and reconcile Baby Expo events

Key Result Areas

• Order Processing
• Input, track, and manage sales orders, ensuring accuracy and timely delivery.
• Customer Support
• Handle customer inquiries, resolve issues/returns/defects, and coordinate urgent requests.
• Sales Coordination
• Assist sales team with orders, promotions, payment/CN/DN tracking, and consignment sales & inventory reconciliation
• Documentation & Reporting
• Maintain accurate sales records, price lists, and order documentation; able to churn out reports if necessary
• Cross-Department Coordination
• Work with other functions to ensure smooth sales/consignment operations and customer satisfaction

Qualifications & Requirements

• 2 or more years' experience in sales administrative work.
• Experience as a Sales Coordinator or in administration may be advantageous.
• Good teamwork and strong communication skills.
• Computer literacy
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Well-versed in Microsoft Office, especially Microsoft Excel. Good worksheets skills to generate structured & timely reports