Sales Coordinator

Monkeys Canopy Resort; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Sales Coordinator to provide exceptional administrative support to the sales team. This role involves managing schedules, coordinating bookings, and ensuring seamless communication across departments. The ideal candidate will have a strong customer service focus, excellent organizational skills, and the ability to multitask in a fast-paced environment. Join a vibrant team dedicated to creating memorable experiences for guests while working closely with various departments to execute successful events and promotions.

Qualifications

• 1-2 years of experience in sales coordination or customer service.
• Fluent in Chinese, Bahasa Melayu, and English.

Responsibilities

• Provide administrative support to the sales team and manage bookings.
• Serve as the point of contact for clients and ensure customer satisfaction.

Skills

Organisational Skills

Customer Service

Multitasking

Communication Skills

Attention to Detail

Education

Degree in Business

Degree in Hospitality Management

Degree in Marketing

Tools

Microsoft Office Suite

Job description

• Provide administrative support to the sales team by managing schedules, handling customer inquiries, and maintaining records of sales activities.
• Assist in coordinating and managing bookings for individual visitors, group packages, corporate events, and special promotions. Ensure that all booking details are accurately captured and communicated across departments.
• Serve as the point of contact for clients during the booking process, handling any questions or concerns, and ensuring that all details of their visit are clear.
• Assist with organising and coordinating events, including corporate outings, school groups, and private parties. Work closely with the events team to ensure smooth execution.
• Prepare and process contracts, invoices, and other documentation for clients. Ensure all required paperwork is completed and filed properly.
• Maintain and update customer information in the CRM system. Ensure the sales team has accurate and up-to-date client records for future follow-ups and marketing campaigns.
• Work closely with the marketing, operations, and guest services teams to ensure that all sales initiatives, promotions, and events are executed seamlessly.
• Assist in the preparation of sales presentations, proposals, and other materials for the sales team to present to potential clients.
• Ensure timely follow-up with clients to confirm bookings, answer questions, and resolve any issues before and after their visit to the resort.
• Provide a high level of customer service by addressing client inquiries promptly and professionally, ensuring customer satisfaction.
  
  

,

• A degree in Business, Hospitality Management, Marketing, or a related field is preferred.
• Minimum of 1-2 years of experience in sales coordination, customer service, or administrative support, preferably within the hospitality, entertainment, or tourism industry.
• Fluent in Chinese (Mandarin or other dialects), Bahasa Melayu and English.
• Strong organisational and multitasking skills, with the ability to manage multiple bookings and projects simultaneously.
• High attention to detail to ensure that all customer requests, bookings, and documentation are accurately processed.
• Excellent verbal and written communication skills.
• A customer-first attitude, with a focus on ensuring positive guest experiences and resolving any issues.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment and collaborate with multiple departments.
• Ability to adapt quickly to changing priorities and manage deadlines in a fast-paced environment.
• Familiarity with theme park operations and recreation services is a plus.
  
  

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-monkeys-canopy-job-sales-coordinator-0]