Sales Coordinator

Barco; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company based in Petaling Jaya seeks a Commercial Operations Coordinator to support the Sales team. This role focuses on order acquisition, customer communication, and the fulfillment process. The ideal candidate will have a Bachelor's Degree, 3-5 years of experience in sales or customer service, and be fluent in English and Chinese. This position emphasizes teamwork and effective customer relations.

Qualifications

• 3-5 years of experience in sales or customer service environment.
• Ability to work independently and communicate effectively.
• Excellent organization skills with a good technical basis.

Responsibilities

• Responsible for order acquisition and fulfilment process.
• Represents the customer within the organization.
• Follow-up on shipment & delivery of goods.

Skills

Microsoft Office

SAP ERP systems

Fluent in English

Fluent in Chinese

Education

Bachelor’s Degree or equivalent

Job description

The Commercial Operations Coordinator plays an important role in supporting the Sales team. Not in an entry-level administrative focused position only, but establishes a partnership relation with each member of the Sales team to maximize accurate orders, achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of the department and company sales volume goals.

Responsibilities

1. Responsible for the order acquisition and fulfilment process, pre and after sales support activities and related administration.
2. Represents the customer in the Barco internal organization, and translates its requirements (on deliverables and timings) into tangible process parameters.
3. Follow-up on shipment & delivery of goods.
4. Corrects and timely invoicing.
5. Communicates, organizes and properly follows up on contractual required documents like COO, L/C’s, Bank guarantees, etc.
6. Works as the main liaison between our external sales team & customers and different internal departments.
7. Together with the finance department, the Commercial Operations Coordinator follows up on accounts receivable and, if necessary, takes the necessary actions to solve payment issues.
8. Works closely with internal & external vendors on correct and timely shipments & delivery of goods.
9. In close contact with departments such as Service, Warehousing, Traffic, Planning, Project Management, Sales, and Finance to solve customer requests.
10. Performs pre-sales activities such as small quotations, according to the price list and discount list, credit check with finance, and availability check with supply chain.
11. Supports the Sales Manager in DAR execution. Sales Managers stay in the lead.

Qualifications & Experience

1. Bachelor’s Degree or equivalent through experience.
2. 3-5 years of experience in sales or customer service environment.
3. Ability to work independently with maturity, skills, and commercial sense to communicate effectively with customers and internal stakeholders.
4. Excellent organization skills supported by a good technical basis and product knowledge.
5. Proficiency in Microsoft Office and SAP ERP systems.
6. Fluent in English & Chinese; knowledge of other languages is an asset, depending on regional requirements.
7. Strong commitment to the company and the ability to work in a team and sales-driven environment.
8. Supportive attitude towards the sales & service team to assist in acquiring and maintaining customers.

D&I Statement

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