Sales Coordinator

InterContinental Hotels & Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel brand in Kuala Lumpur seeks a Sales Coordinator to support the Sales Team with administrative tasks and revenue generation. This role involves responding to customer inquiries, maintaining databases, and assisting in the planning of marketing strategies. Ideal candidates will have experience in hospitality and strong communication skills, with a focus on delivering exceptional customer service.

Qualifications

• Minimum of 1 year experience in hospitality, sales, or customer service.
• Strong knowledge of local businesses and trends required.
• Must speak local language(s).

Responsibilities

• Provide coordination and administrative services to support sales team.
• Handle customer inquiries and maximize revenue opportunities.
• Assist in the preparation of sales reports and marketing plans.

Skills

Customer service

Communication

Organizational skills

Local business knowledge

Job description

You will support the Sales Team by providing co-ordination and administrative services to assist with revenue generation of the hotel. You will handle sales responses, qualify and respond to customer inquiries and maximise revenue opportunities. You will be instrumental in the analysis of the needs of the sales department, production of sales and marketing reports, new business generation, market intelligence and overall administrative support.

Your Day To Day

Prepare all administration documents required by the Hotel sales team

Attend to telephone, email enquiries in a timely manner

Co-ordinate all familiarizations and site inspections as required

Attend to all sales department email and maintain a correspondence data base

Maintain filing systems (manual and electronic)

Maintenance and management of data base

Assist with compilation of annual budgets, business plan and regular action plans

Co-ordinate and maintain supply of corporate gifts and promotional items

Assist with the preparation of new products and services

Assist with the planning and development of promotional strategies and marketing plans for the hotel

Work in line with business needs

Assist with tender submissions

Maintain stock control of printed collateral

Update Business Rewards points for client on monthly basis

Perform other duties as assigned.

What We Need From You

Minimum of 1 year experience in a hospitality, sales, marketing, or customer interactive related field, or an equivalent

Must speak local language(s).

Strong knowledge of local businesses and business trends required.

Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHGhotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

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