Sales Coordinator

Pullman; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Un hôtel prestigieux à Kuala Lumpur recrute un coordinateur des ventes. Le candidat idéal aura une formation en gestion hôtelière et de solides compétences en communication. Vous serez chargé d'assister l'équipe de vente dans ses tâches administratives et d'interagir avec les clients pour maximiser l'expérience client. Rejoignez une équipe dynamique dans un environnement excitant.

Benefits

Allocations Médicales

Bonus

Avantages Dentaires

Qualifications

• Diplôme en gestion hôtelière ou domaine connexe.
• Expérience hôtelière est un plus.
• Bonnes compétences interpersonnelles requises.

Responsibilities

• Assurer le soutien administratif pour l'équipe de ventes.
• Coordonner les rendez-vous et les arrangements de voyages.
• Répondre aux demandes des clients par téléphone et email.

Skills

Communication

Service client

Travail d'équipe

Gestion du temps

Education

Diplôme/Diplôme en gestion hôtelière ou administration des affaires

Tools

Microsoft Office

Systèmes de gestion hôtelière (Delphi, Opera)

Job description

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The Sales Coordinator primary role is to perform general office duties to support Sales &Marketingteam e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to theproperty management systemand Maintaining Customer and company profiles.

Should assist in sellingguestrooms,cateringservices andbanquetfacilities as directed by theDirector of Sales & Marketing. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clericalfunctions.

Answer telephone and respond to caller inquiries in a pleasant manner.

Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates androom types,packages,promotions, entertainment, restaurants etc.)

Serve as the point of contact for clients andcommunicatewith them by phone and email to respond to questions and requests.

Responsible forcoordinatinginternally with the sales & marketing team.

Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.

Prepare sales-related documents throughout the sales process (e.g, proposals, contracts, banquet event orders).

Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.

Manage and maintain sales executives and manager’sschedules, appointments and travel arrangements.

Assist sales team by managing schedules, filing important documents and communicating relevant information.

Arrange and co-ordinate meetings, events and any appointments.

Record, transcribe and distribute minutes of meetings.

Interaction with client in regards to leads,hotelneeds and client travel.

Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.

Perform hotel sitetourswith potential clients.

Monitor, screen, respond to and distribute incoming communications.

Design, upload, extract and maintain customer databases.

Respond to complaints from customers and give after-sales support when requested.

Ensure the adequacy of sales-related equipment or material are available at all times.

Qualifications

Candidate must possess at least a Degree/Diploma in Hotel Management, Business Administration or related disciplines.

Previous hotel-related experience is an added advantage. Fresh graduates are welcomed to apply.

Pleasant appearance with good interpersonal and communication skills.

Have an enthusiastic and positive personality.

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Working knowledge of standard office administrative practices and procedures.

Excellent customer service skills and able to anticipate guests needs.

Able to effectively communicate in English, in both written and oral forms.

Be friendly, customer centric, smile and able to work in a team environment.

Goodcomputerskills and proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access)

Knowledge of sales and marketing modules like Delphi, Opera S&M & etc.

Ability to work well under pressure in a fast paced environment.

Unlock job insights

Salary match Number of applicants Skills match

Hotel & Accommodation Services 101-1,000 employees

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Perks and benefits Medical Dental Allowance, Annual Increment, Bonus, Sports, Free M

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