Sales Consultant, PF

RHB Banking Group; Kedah; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive the promotion of Personal Financing products. This role focuses on achieving business KPIs while delivering an exceptional customer experience. The ideal candidate will possess strong sales and negotiation skills, a winning attitude, and the ability to engage with the local community. If you are motivated, self-initiated, and ready to take personal responsibility for delivering results, this opportunity offers a platform to excel in a fast-paced banking environment while contributing to the growth of the organization.

Qualifications

• Bachelor's Degree in any related field is required.
• 1 year of experience in sales and customer service related fields.

Responsibilities

• Solicit and promote sales of Personal Financing products.
• Ensure a high standard of customer experience in line with bank standards.
• Ensure compliance with bank policies and procedures.

Skills

Sales Skills

Negotiation Skills

Interpersonal Skills

Customer Service Orientation

Communication Skills

Motivation and Initiative

Education

Bachelor's Degree

Tools

Basic Computer Skills

Job description

Primary Objective

Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs.

Deliver superior customer experience.

Key Responsibilities

Sales

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards the achievement of Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross sell other retail banking products such as ASB, PF-i, Credit cards, etc.

Customer Service

• Ensure a high standard of customer experience in line with the quality and standards set by the Bank.

Compliance

• Ensure compliance with the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.

Requirements

• Bachelor's Degree in any related field.
• 1 year of experience in sales and customer service related fields.
• Have the relevant licenses for the portfolio.
• Highly motivated, winning attitude, success driven, self-initiated, and able to work with minimal supervision.
• Comfortable with engaging people, prefers doing sales, and takes personal responsibility for delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service orientation.
• Demonstrate initiative, perseverance, and passion in delivering results within a fast-paced and highly demanding environment.
• Ability to relate and connect to the local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.