Sales Consultant Malaysia

Intrepid Travel; Kota Kinabalu; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global travel company in Kota Kinabalu is seeking a Sales Consultant to connect customers with unforgettable travel experiences. This role involves attending to customer inquiries, selling optional trips, and ensuring seamless bookings. The ideal candidate has sales experience in tourism, excellent communication skills, and a knack for creating personalized travel options. Join a team that values diversity and offers perks like flexible work options and paid parental leave.

Benefits

Flexible work options

Free Intrepid trip every year

5 extra days of leave for trips

Minimum of 10 weeks paid parental leave

Access to professional development

20 hours of volunteer leave annually

Employee Assistance Program

Qualifications

• 1-2 years' experience in tourism sales as a tour consultant or similar role.
• Strong communication skills required.
• In-depth knowledge of local travel destinations.
• Experience using booking systems.
• Degree in tourism is a plus.

Responsibilities

• First point of contact for customers.
• Manage customer inquiries and bookings.
• Collaborate with contracting and reservations teams.
• Understand customer needs and create personalized options.

Skills

Excellent communication skills

Attention to detail

Knowledge of regional destinations

Sales experience

Proficiency in booking systems

Education

Degree in tourism

Job description

Overview

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people: At Intrepid, we’re global leaders in creating life-changing destination experiences. Our Sales Consultants play a vital role in connecting customers with unforgettable group and tailored trips! They are responsive, regional experts who are skilled at ‘wowing’ customers with amazing options, while achieving excellent conversion rates.

As a Sales Consultant, you will be the first point of contact for our customers. You will attend to customer queries, sell optional trips and ensure seamless bookings. You will work closely with our contracting and reservations teams to provide exceptional service and build lasting relationships with our travellers.

You will also focus on understanding customer needs, creating personalised travel options, and converting enquiries into bookings, ultimately securing repeat business for us!

This is a permanent, full-time position, based in our Kota Kinabalu office in Malaysia.

Responsibilities

(Responsibilities are described in the overview above; this section reaffirms the role as the first point of contact, handling inquiries, selling optional trips, ensuring seamless bookings, and collaborating with contracting and reservations teams to provide exceptional service and build relationships with travellers.)

Qualifications

Some of the experience you’ll bring with you may include:

• 1-2 years\' experience in tourism sales as a tour consultant, sales consultant, or similar role
• Excellent communication skills with strong attention to detail
• In-depth knowledge of regional and local travel destinations.
• Proficiency in using booking systems and following processes for great customer service.
• A degree in tourism would be advantageous but not essential.

Our people and diversity

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewards and development

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to \'work from anywhere\' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip\'s
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Values

We are Real. Together. Ambitious. Impactful. These are our values and to us they\'re more than just words, they are the pillars of our success and every day it\'s our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [e-mail] with your name, location, and the accommodations you need, we will then be in touch to support your application.