Sales Associate (Full Time)

IKEA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading home furnishing retailer in Johor Bahru is seeking a sales associate to maximize kitchen furniture and accessories sales. The ideal candidate exhibits a strong customer focus, proactive communication skills, and enjoys working in a dynamic retail environment. Responsibilities include engaging customers, understanding their needs, and maintaining a visually appealing sales area. This role requires flexibility with shifts and weekends.

Qualifications

• Experience in a customer-oriented business.
• Confident in proactively approaching people.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Approach customers requiring additional help.
• Identify customer needs & advise on solutions.
• Keep area clean, priced, and fully stocked.
• Maximize sales while maintaining profitability.

Skills

Business mindset

Customer focus

Proactive communication

Interest in home furnishing

Personal discipline

Multiskilling ability

Job description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

To maximize kitchen furniture & accessories sales using knowledge of my range, local market and my customers, as well as the IKEA tools and the experience and expertise of my colleagues. Support the efficient work of the IKEA mechanical sales system to ensure the continued success of the IKEA Concept.

Your assignment

• To actively approach customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).

Qualifications

• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and able to work in fast-paced retail environment.
• Willing to multiskill, able to work in more than one section/department in the store.
• Willing to work on weekends, shift hours and public holidays.

Additional Information

Please apply by 6 October 2025