Sales Associate

MAIN PURPOSE

The most important role of the Sales Associate is to serve as the direct link between the Product and Customer. To deliver a seamless customer experience as exceptional people providing an exceptional product, building customer loyalty and relationships while enhancing sales productivity.

KEY RESPONSIBILITIES:

Sales

Develop strong sales turnover for the store in accordance with the store strategy:

• Meet the turnover targets set by the Store Manager
• Respect the discount policy
• Achieve key performance indicators defined by the Store Manager

Client Management

Satisfy customers by:

• Welcoming & handling clients in accordance with the Maison’s standards (in the store, on the phone, by mail, or during events)
• Advising, convincing & ensuring that each sale is handled accordingly

Build long-term relationships with clients by:

• Ensuring and determining the prospect and follow-up with new clients (local and international)
• Inviting clients to activations and/or events, with post follow-up

Customer Service SAV

Take care of each case according to the Maison’s standards:

• Follow up on each case and communicate any problems to the Store Manager

Product/Merchandise/Inventory Management

Participate in the good management of stock:

• Reception & transfer
• Take part in inventory management/stocktake
• Ensure that all products are correctly handled & priced
• Look after merchandising (products are correctly emphasized according to the store priorities, cleanliness, prices, etc.)

QUALIFICATIONS:

• Strong communicator with clients, team, and cross-functional colleagues and stakeholders
• Minimum 2 years of experience in retail handling multiple categories and familiar with luxury retail requirements
• Digitally savvy and able to pick up new technologies (Mobile apps, social media, Zoom, Teams, etc.) that would be explored for clienteling and internal communications.