Sales - Apple Channel Store - Territory Lead (Malaysia)

Apple Inc.; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Territory Lead to oversee sales in Kuala Lumpur. This dynamic role involves managing a geographical territory, building relationships with partners, and ensuring effective merchandising of Apple products. The ideal candidate will have a strong retail sales background and a passion for delivering exceptional customer experiences. You will engage in training and coaching, driving sales growth through innovative solutions and teamwork. If you thrive in a fast-paced environment and have a results-driven attitude, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in retail sales.
• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Manage a geographical sales territory and build strong relationships.
• Conduct training sessions and mentor staff on Apple products.
• Ensure brand representation meets standards and drive sales growth.

Skills

Retail Sales Experience

Creative Problem-Solving

Analytical Skills

Customer Experience Focus

High Integrity and Accountability

Education

Bachelor’s Degree or Equivalent Experience

Job description

Sales - Apple Channel Store - Territory Lead (Malaysia)

Kuala Lumpur, Kuala Lumpur, Malaysia | Sales and Business Development

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Description

The ASM will have responsibilities in three key areas: Business Management, Merchandising and Brand Representation, and Training/Coaching.

Business Management

• Manage a geographical sales territory.
• Build strong relationships and teamwork with various team members within the partner’s channel across multiple locations and levels, including Store staff, Area Managers, Regional Managers, and Dealer Principals.
• Engage actively in store-level activities to meet revenue targets, service standards, and attach rates.
• Ensure store staff are well trained on new Apple products and maintain strong communication with POS to drive demand generation activities.
• Conduct Quarterly Reviews with Store/Area/Regional management to discuss performance and align on future growth plans.
• Gather market insights and suggest actionable strategies to drive sales growth in the territory.

Merchandising and Brand Ambassador

• Ensure Apple product merchandising meets the brand standards and is regularly updated.
• Display Apple products according to merchandising guidelines and maintain high brand representation standards.

Training and Coaching

• Organize regular Apple product training sessions for virtual teams.
• Maintain extensive product and service knowledge to deliver optimal customer solutions and cross-train team members.
• Develop expertise in specific areas and serve as a regional peer leader.
• Conduct in-store training and seminars to educate customers about Apple products and solutions.
• Mentor and develop staff to advocate for Apple’s features and benefits.

The ASM is expected to embody Apple’s core values, including teamwork, initiative, exceeding customer expectations, reliability, positive demeanor, adaptability, and results-driven attitude.

Minimum Qualifications

• At least 5 years of experience in retail sales.

Key Qualifications

• Creative problem-solving skills with agility in execution.
• Strong analytical ability to convert data into actionable insights.
• Experience in engaging tentative customers with innovative product solutions.
• Focus on delivering excellent customer experiences with attention to detail.
• Proven success in achieving growth targets.
• Ability to work independently, prioritize tasks, and drive results.
• High integrity, honesty, and accountability.
• Willingness and ability to travel daily within the territory.

Education & Experience

Bachelor’s degree or equivalent experience is preferred.

Additional Requirements

• Commitment to inclusion and diversity; Apple is an Equal Opportunity Employer.