SALES AND MARKETING EXECUTIVE (based in Melaka)

BENANG GEMILANG ASIA SDN BHD; Hang Tuah Jaya Municipal Council; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Marketing Executive to drive growth and customer satisfaction in a vibrant environment. This role offers the chance to develop innovative sales strategies, manage social media and e-commerce platforms, and engage directly with customers. Ideal candidates will possess strong communication skills and a results-driven mindset, thriving in a collaborative setting. Join a forward-thinking company where your contributions will directly impact success and customer relationships, making it an exciting opportunity for both junior and senior professionals.

Qualifications

• Experience in e-commerce and sales roles.
• Proficiency in English and Bahasa Malaysia.
• Strong customer focus and proactive sales approach.

Responsibilities

• Develop effective sales and marketing strategies.
• Manage social media and e-commerce channels.
• Provide excellent customer service and handle inquiries.

Skills

Customer Service

Sales Strategies

Digital Marketing

Social Media Management

E-commerce Knowledge

Communication Skills

Problem-Solving

Organizational Skills

Education

Experience in a similar role

Tools

Microsoft Excel

MS Office Suite

Facebook

Shopee

Lazada

Job description

SALES AND MARKETING EXECUTIVE (based in Melaka)

The role involves developing effective sales and marketing strategies to meet the company's growth, profit, and customer satisfaction objectives. The position also includes managing the company's social media and e-commerce channels.

You will be responsible for:

1. Providing excellent consumer and wholesale customer service.
2. Handling email and phone inquiries for wholesale and retail orders.
3. Monitoring, updating, and engaging in live chats on eCommerce and social media platforms.
4. Growing existing accounts and establishing new customer relationships to meet sales targets.
5. Maximizing sales potential in assigned territories through prospecting, follow-up, and product knowledge.
6. Prospecting potential customers via direct and indirect methods.
7. Managing customer complaints and returns.
8. Assisting with warehouse sales and managing showroom appointments.
9. Monitoring inventory and ensuring eCommerce site accuracy.
10. Updating reporting templates regularly.
11. Conducting sales activities professionally and ethically.
12. Implementing and monitoring digital marketing campaigns.
13. Managing social media and web content.
14. Providing administrative support to the owner and other functions.
15. Following operational procedures meticulously.
16. Performing additional office duties as needed.

Qualifications and skills needed:

• Experience in a similar role, preferably in e-commerce.
• Familiarity with platforms like Facebook, Shopee, Lazada.
• Proficiency in English and Bahasa Malaysia, verbal and written.
• Prompt and clear communication skills.
• Attention to detail and quality communication.
• Proficiency in Microsoft Excel and MS Office suite.
• Strong work ethics and confidentiality.
• Good organizational and multitasking skills.
• Problem-solving ability.
• Results-driven, team-oriented, ambitious, and personable.
• Exceptional customer focus and proactive sales approach.
• Willingness to participate in warehouse operations if required.

Positions available for both junior and senior levels. Join a vibrant, social environment where engagement is encouraged!

Assessment questions include:

• Expected salary
• Qualifications
• Years of experience in sales and marketing
• Digital marketing experience
• Language proficiency
• Sales and customer service experience
• Market research experience