Sales and Marketing (executive)

Flesso; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in textile solutions in South East Asia is seeking a Sales and Marketing Executive. The role involves providing effective sales strategies, managing social media and e-commerce channels, and ensuring exceptional customer service. Ideal candidates will have experience in e-commerce and strong communication skills, and will thrive in a dynamic, social environment.

Qualifications

• Previous experience in a similar role, ideally in E-commerce.
• Proficiency in English and Bahasa Malaysia.
• Strong work ethics and attention to detail.

Responsibilities

• Engaging in customer service for both wholesale and retail.
• Driving growth of existing accounts and securing contracts.
• Developing and monitoring digital marketing campaigns.

Skills

Customer service

Sales techniques

Digital marketing

Communication

Organization

Problem-solving

Education

Experience in E-commerce

Proficiency in Microsoft Excel

Job description

The Role is to provide efficient and focused sales and marketing strategies to achieve the Company’s strategy, growth, and profit objectives, as well as excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations. You are also involved in managing the company's social media and e-commerce channels.

You will play an important role in:

1. Engaging in all forms of consumer and wholesale customer service.
2. Assisting customers with email or phone sales inquiries for both wholesale and retail orders.
3. Monitoring, updating, and conducting live chats across company eCommerce and social media channels.
4. Driving growth of existing accounts as well as establishing relationships and securing contracts with new customers to achieve the assigned Sales targets.
5. Developing maximum sales potential out of assigned territories through prospecting, constant follow-up, strong sales techniques, and knowledge of the Company's products and services as well as the competitors’ strengths and weaknesses.
6. Prospecting potential customers using various direct methods such as calling and face-to-face meetings, and indirect methods such as networking.
7. Dealing with customer complaints and/or returns for both wholesale and retail customers.
8. Assisting with occasional direct-to-consumer warehouse sales.
9. Handling trade and consumer showroom appointments.
10. Monitoring inventory levels and ensuring eCommerce sites are up to date and accurate, as well as facilitating stock takes with our warehouse team.
11. Updating reporting templates regularly.
12. Conducting all sales activities with the highest degree of professionalism and integrity.
13. Developing, implementing, and monitoring digital marketing campaigns including research, advertising, and public relations.
14. Managing social media and web content.
15. Providing administrative support to the Owner and across different functions.
16. Following all operating procedures in a methodical and structured manner whilst providing exceptional attention to detail.
17. Completing additional office duties as directed.

To be successful in this role, you will need to have:

• Previous experience gained in a similar role, ideally in E-commerce.
• Experience with e-commerce and social media sites such as Facebook, Shopee, and Lazada would be an advantage.
• Proficiency in English and Bahasa Malaysia, both verbal and written.
• Ability to respond promptly to customer inquiries and communicate clearly and effectively.
• A good eye for detail and strong communication skills.
• Proficiency in Microsoft Excel and good skills with the MS Office suite.
• Strong work ethics, discretion, and respect for maintaining confidentiality of sensitive material.
• Ability to manage administration including inquiries, sales, and records.
• Highly developed organization and time management skills with the ability to multitask.
• Organized, thorough, accurate, with an eye for detail.
• Problem-solving skills and the ability to work independently.
• Sales-driven, results-oriented, and a team player.
• Ambitious, personable, and driven with a detail-oriented, forward-thinking attitude.
• Exceptional customer focus, proactive approach to sales and customers.
• Willingness to engage in warehouse operations and logistics if required.

Junior & Senior Positions are available.

A highly social environment with passionate people, where things don't stop at 5! If you are someone who engages in their job, this could be for you!

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Your application will include the following questions:

• How many years of digital marketing experience do you have?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• How many years' experience do you have as a Marketing Role?
• How many years' experience do you have as a Sales and Marketing Manager?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

Flesso Technologies is a leading provider of textile and media solutions in South East Asia. As a world pioneer in premium textile heat transfer, we offer innovative solutions with strong local expertise and a global reach to meet customer needs both regionally and worldwide.

We are a trusted market leader in the manufacturing, sales, and distribution of machinery and media solutions, known for our industry leadership and innovation.

What can I earn as a Sales and Marketing Executive?