Sales Agent

Lifestyle Planning Management (Nirvana Asia) Hiring! Full Time Sales Agent in WP Kuala Lumpur, Kuala Lumpur, Earn up to MYR 15,000 + commission - Ricebowl

Fewer than 15 applicants. Your chances are good!

Posted 2 hours ago • Closing 8 May 2025

Minimum Requirements

• Candidate must possess at least a Professional Certificate, Advanced / Higher / Graduate Diploma, Degree, or Advanced Degree.
• Positive attitude, passionate about collaborative teamwork, and excellent interpersonal skills.
• Adaptable to change, able to pivot and find alternative solutions, with demonstrated capability in meeting new challenges.
• Good problem-solving skills, able to navigate unexpected situations or conditions.
• Critical observer-thinker, bringing fresh perspectives and offering intuitive solutions and ideas.
• Demonstrated leadership skills in driving teamwork excellence and conflict resolution.
• Business-minded with entrepreneurship skills to ensure business success.
• Strong knowledge of applicable system automation and business solution software.

Operational Management

• Oversee and coordinate funeral service operations, including pre-planning, at-need services, and post-funeral arrangements.
• Ensure smooth execution of all funeral ceremonies, cremation services, columbarium management, and memorial events.
• Monitor and implement standard operating procedures (SOPs) to maintain service excellence.
• Collaborate with other departments (sales, marketing, customer service) for seamless service delivery.
• Lead, mentor, and manage service staff, including funeral directors, embalmers, coordinators, and support personnel.
• Conduct training programs to enhance service quality, etiquette, and professionalism.
• Motivate and maintain a high-performing team, ensuring staff adhere to company policies and values.

Customer Service & Experience

• Ensure families receive compassionate, professional, and personalized service throughout their bereavement journey.
• Address client concerns, feedback, and special requests with sensitivity and efficiency.
• Implement strategies to enhance customer satisfaction and uphold Nirvana’s reputation for excellence.

Compliance & Quality Assurance

• Ensure all services comply with legal, religious, and cultural requirements.
• Monitor and uphold the company’s service standards, ethics, and best practices.
• Oversee documentation, permits, and regulatory requirements for funeral services.

Business & Strategic Development

• Collaborate with management to develop new service offerings and improve existing ones.
• Identify opportunities for business growth and customer retention.
• Support marketing efforts, corporate partnerships, and community engagement initiatives.

High Commission & Incentives

• Enjoy one of the highest commission structures in the industry.
• Attractive performance-based incentives and bonuses.
• Unlimited earning potential based on sales performance.
• Exclusive, all-expense-paid trips for top performers.
• Travel to luxurious destinations as a reward for achievements.
• Recognition for outstanding sales and service excellence.
• Clear career progression with leadership opportunities.
• Comprehensive training and mentorship programs.
• Continuous learning in sales, marketing, and service excellence.

Additional Benefits

• Training Provided

Time Management, Communication Skills, Problem-Solving, Customer Focus, Negotiation Skills, Product Knowledge

FAQ

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