Sales Administration Manager

CONNECTe INTERNATIONAL PTE LTD; Gelang Patah; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the customer service sector is seeking a Sales Administration Manager. The role involves overseeing order processing, enhancing customer service, and managing team operations at their facility in Johor, Malaysia. Ideal candidates should possess strong management and communication skills and be familiar with ERP systems. This position offers an opportunity to shape customer service experiences and grow a dedicated team.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.

Responsibilities

• Improve customer service experience and facilitate communication between stakeholders.
• Develop service procedures, maintain workflow, and mentor customer service agents.
• Analyze statistics and ensure timely fulfillment of sales orders.

Skills

Customer service support

Management methods

Communication

Interpersonal skills

Strategic thinking

Education

Bachelor’s degree in Business Administration

Tools

ERP systems

Databases

Job description

We are currently searching for a Sales Administration Manager to oversee the customer service, order processing and sales administration operations of our client located in Taman Perindustrian Nusa Cemerlang, Nusajaya, Johor, Malaysia.

This role requires the engagement with customers and internal departments on the workflow processes to ensure accurate and updated documentation.

*This role has no work / visa sponsorship*

JOB DIMENSION (SCOPE)

• Improve customer service experience, engage customers, and facilitate flow of up-to-date and accurate information between customers and internal stakeholders.
• Keep accurate records and document customer service actions and discussions.
• Take ownership of customer issues and follow problems through to resolution.
• Develop service procedures and policies, set standards for the team to meet.
• Maintain an orderly workflow, liaise with other internal stakeholders to coordinate work, set priorities for the team to follow up.
• Recruit, mentor, and develop customer service agents, fostering an environment where they can excel.
• Analyze statistics and compile accurate reports for downstream processes to follow up; ensure sales orders are fulfilled and closed on time.
• Guide internal stakeholders on the deployment of company resources and assets to achieve productivity targets.

REQUIREMENTS

• Bachelor’s degree in Business Administration or a related field.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Strong communication and interpersonal skills to engage with internal and external customers.
• Proficiency in English.
• Working knowledge of ERP, databases, and tools.
• Awareness of the industry’s latest technology trends and applications.
• Ability to think strategically and lead effectively.
• Ability to multi-task, confident, meticulous, and have excellent communication skills in managing all stakeholders, including senior management.