Sales Administration & Billing Control Specialist (B2B Tech SaaS)

Omnichat; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading tech firm based in HK is seeking a Sales Operations Support professional to enhance their sales processes. The role involves collaborating with regional sales leaders and finance teams, driving strategic initiatives, and providing analytical support for improved commercial performance. Ideal candidates will have a Bachelor’s degree along with at least 3 years of B2B Sales Ops experience. Join a dynamic environment that promotes creativity, innovation, and career growth.

Benefits

Competitive salary

Flexible hybrid work model

Growth opportunities

Mentorship for tech leadership

Creative and collaborative workspace

Qualifications

• 3+ years experience in B2B Sales Operations.
• Knowledge in Hubspot, Salesforce or similar CRM systems is a plus.
• Familiar with invoice management processes and basic accounting knowledge.

Responsibilities

• Support in daily sales operations and implement strategic initiatives.
• Analyze sales process success drivers and share insights.
• Collaborate with finance to ensure invoicing compliance.

Skills

Collaboration

Analytical skills

Detail-oriented

Communication

Problem-solving

Education

Bachelor in Business Administration or equivalent

Tools

Hubspot

Salesforce

Job description

Company Highlights

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• As a key support in daily sales operations function
• Partner with the Regional sales leaders to drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business
• Perform deep dives to derive insights on success drivers and blockers of the sales process, and share data driven insights with stakeholders
• Assist to build the systems and processes to drive overall productivity and effectiveness of the sales organization
• Formulate reporting flow to minimize time spent compiling and maximize time spent analyzing
• Support invoice issuance and amendments, ensuring accuracy and timeliness to improve financial process efficiency.
• Follow up on overdue payments, directly communicating with clients to ensure smooth credit collection process
• Collaborate with the finance team to ensure invoicing and payment processes comply with company policies and regulations.
• Field ad hoc analytics and data requests from sales and customer success teams

Job Requirement

• Bachelor in Business Administration or equivalent disciplines, demonstrating a strong foundation in business principles.
• 3+ years experience in B2B Sales Ops role.
• Native in in English. Mandarin or Cantonese is an adventage
• Knowledge in Hubspot, Salesforce or similar CRM systems is a Plus
• Strong cross-departmental collaboration skills, especially with finance and customer success teams.
• Familiarity with invoice management processes and basic accounting knowledge is a big advantage
• Detail-oriented with resilience to handle sensitive overdue payment communications.
• Competitive mindset, positivity, and a “can-do” attitude.

Why You Should Join Us

• Growth with a leading HK tech firm targeting massive opportunities in Asia.
• Lead Omnichat’s market expansion, driving SaaS product globalization.
• Fun, collaborative workspace encouraging creativity and idea-sharing.
• Flat structure, supporting independent work and innovative proposals.
• Guidance and mentorship to develop tech leadership and entrepreneurial mindset.
• Competitive salary with a flexible hybrid work model

Interested parties, please click "Apply Now" to submit your application including your present & expected salary.

(Personal data collected will be used for recruitment purposes only.)