Sales Admin Executive

Evyap; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Sales Administrator to manage order processes and provide exceptional customer support. This role requires strong proficiency in SAP, along with 3-5 years of relevant experience in the oleochemical industry. The successful candidate will be based in Subang Jaya, Selangor, and must demonstrate excellent communication skills in English, BM, and Mandarin while coordinating with various departments to ensure efficiency in order management.

Qualifications

• Minimum 3-5 years relevant experience in Sales Admin, Customer Service, or Order Management.
• Language proficiency in English, BM, and Mandarin.
• Willingness to work at Subang Jaya, Selangor.

Responsibilities

• Responsible for processing sales orders and providing customer support.
• Manage communication with customers regarding order status and logistics.
• Generate reports and maintain accurate sales documentation.

Skills

Customer service

Order management

Communication skills

Education

Degree in Business Management or Equivalent

Tools

SAP system

Job description

Main Purpose of the Position:

To be the one-point contact to our customers and ensure orders are received, processed, and delivered in an efficient and effective manner. Experienced in order management/ indoor sales/ customer service in manufacturing industry will be added advantage.

Job Description:

• Responsible for supporting sales staff by providing administrative, clerical, and customer support.
• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns (Oleo Chemical, Glycerin & External Soap Noodle) in SAP system within the set timeline.
• Work closely with Planning department with regards to Goods readiness schedules with an objective of Firm Cargo Ready Date for shipment
• Creating Work Order to communicate with concerned internal departments (Planning, Warehouse, Quality, Shipping & Logistics, Tank Farm and Weighbridge)
• Generate the Tanker Dispatch Plan for Bulk Shipments on a weekly basis and monitoring changes as and when revision requests are received from the Customer, Planner, Logistics and tank farm.
• Continuous interaction with Logistic, Planning, Tank Farm and Customer to coordinate smooth execution of these activities.
• Communicating with Customers on a timely basis with regards to Status of the respective orders on hand (Goods Readiness/delays, Payment status based on terms, Shipping Instruction, Booking confirmation, Container Details, Loading status, Loading Photos, Shipment/Document delays, Account Receivable delays etc.) within the timelines.
• Attending to sample requests from customers by communicating with QA department and arrange for courier within the set timeline. Also communicating the A.W.B Details and COA to the customer.
• Order report generation daily to communicate to the Top Management on the order status.
• File Management- Maintaining records of sales documents (Copy of Purchase order, Product Specification, Sales Contract, Proforma Invoice & L/C Copy) in files.
• Providing Export Invoice for Logistic personnel to proceed with the Export clearance
• Initiate the CAPA report generation based on the complaints received from Customers and inform QMS department for further investigation. Communicating the CAPA Investigation findings to the customer.
• Generate Debit or Credit notes in the SAP system against Claims received from customers
• Sending requests to IT Department for New Customer Code Generation& route entry. Also send request to Planning Department for New Material Code generation.

Requirements:

• Degree in Business Management/Equivalent
• SAP system knowledge is a MUST
• Experience in the Oleochemical/Manufacturing industry is a must
• Minimum 3-5 years relevant experience (Sales Admin/Customer Service/Order Management)
• Language proficiency : English, BM, Mandarin
• Willing to work at Subang Jaya, Selangor
• Excellent communication skills