Room Team Leader

Hilton Worldwide, Inc.; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company, Hilton Worldwide, is seeking a Room Team Leader for its Doubletree by Hilton in Putrajaya. The candidate will be responsible for ensuring high cleanliness standards in assigned guestrooms and assisting guests with their needs. Ideal applicants will have at least one year of experience in housekeeping and be proficient in English.

Qualifications

• At least 1 year experience in Housekeeping.
• 1-2 years experience in a similar role at an international hotel chain.
• Proficient in English.

Responsibilities

• Ensure all work in assigned areas meets cleanliness standards.
• Assist guests and respond to requests.
• Maintain good relationships with team members and other departments.

Skills

Housekeeping operations

Customer service

Communication

Education

High school diploma

Job description

Job Description - Room Team Leader (HOT0BPF5)

Job Number:

HOT0BPF5

Work Locations

Doubletree by Hilton Putrajaya 2, Jalan P55, Presint 5, 62200 Putrajaya, Malaysia

Hilton, with thousands of hotels in over 100 countries, offers numerous opportunities to delight guests. Our brands include Hilton Hotels & Resorts, Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

If you appreciate the impact of global travel, you might be the person we are looking for to join Hilton as a Team Member. We are committed to delighting guests, Team Members, and owners alike.

Role Summary

The Room Team Leader is responsible for cleaning assigned guestrooms and maintaining related room floors at high standards during a shift, assisting guests with questions.

Key Responsibilities

• Ensure all work in assigned areas meets cleanliness standards and adheres to Hilton policies.
• Protect guest privacy during service.
• Assist guests and respond to requests.
• Clean and replenish supplies in guestrooms.
• Perform turndown service when required.
• Keep master keys secure.
• Maintain neat and stocked trolleys.
• Ensure equipment is in good condition.
• Keep linen room organized.
• Report any damages or maintenance issues.
• Provide courteous and professional service.
• Maintain good relationships with team members and other departments.
• Report maintenance issues promptly.
• Follow lost and found procedures.
• Address guest complaints appropriately.
• Promote hotel services and Hilton products.
• Maintain product and service knowledge to assist and sell to guests.
• Adhere to hotel policies, Hilton code of conduct, and team member handbook.
• Perform any other duties as assigned.

Qualifications

• High school diploma and skills training.
• At least 1 year experience in Housekeeping.
• 1-2 years experience in a similar role at an international hotel chain.
• Proficient in English.
• Good knowledge of housekeeping operations.
• Flexible with working hours, including mornings, evenings, weekends, and holidays.
• Knowledge of cleaning chemicals and procedures.

Working at Hilton

Hilton is a leading global hospitality company offering luxurious hotels, resorts, and more. We are dedicated to exceptional guest experiences and creating a welcoming environment for our Team Members, who are at the heart of everything we do.