Room Division Manager

Pujaan Pasifik Sdn Bhd; Kuah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading resort company is seeking a Rooms Division Manager to oversee front office operations, enhance guest satisfaction, and maximize revenues. This role encompasses responsibilities ranging from managing day-to-day operations to collaborating with sales and marketing teams to strategize revenue enhancement. The ideal candidate will bring substantial experience in hotel management, excellent interpersonal skills, and a track record of effective team leadership in the hospitality industry.

Qualifications

• Minimum years of experience as a Rooms Division Manager.
• Experience with forecasting for businesses.
• Professional housekeeping experience.

Responsibilities

• Maximizing room revenue and ensuring guest satisfaction.
• Supervising day-to-day operations of front office and related departments.
• Conducting training and development for staff.

Skills

Guest Relations

Financial Management

Team Leadership

Cost Control

Operational Management

Job description

-Has a direct line of authority over all Front Office within the Resort and ensure the maximization of room revenue and profit and maintaining a consistently high standard of customer’s service within the department. Responsible for all matters pertaining to lodging and especially for the well-being of the guests from their arrival to their departure.

-Responsible for the attire Front Office operation including (Front Desk, Bellman, Reservation and Telephone Operator), covering the day to day operation of the Security, Housekeeping and Maintenance Department (Rooms Only).

-Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and maximum room revenues are achieved and other responsibilities are to ensuring room are well maintained and defect free.

Responsibilities & Key Activities:

Corporate

· To assist Pujaan Pasifik Sdn. Bhd to obtain sale and P.A.T of the year.

· Ensure excellent guest relations and the safeguarding of the Resort’s interest.

· To work closely with Sales & Marketing and all other department to ensure the maximization of room revenue.

Finance

· To achieve Front Office revenue budget and GOP as being set out by the Management for the year.

· To ensure the effectiveness of operations management emphasize on cost control and optimization.

· To work closely with Sales Department to achieve Front Office financial budget year as per approved budget.

· To liaise with Sales & Marketing to plan on short and long term marketing strategy plan for rooms division.

Operations

· To Assist the Resort Manager in the daily operation of the resort.

· To create the highest standards of welcoming attitude ensuring the first impression reflects the entire resort.

· To provide friendly and efficient guest service at Rooms Division (Front Office/ Housekeeping & Maintenance) to ensure maximum room revenue and guest satisfaction at all times.

· To plan and prepare monthly and yearly budget and statistics as required by the Resort Manager.

· To ensure that safety / security standards and established levels of guest services are maintained throughout the resort.

· To ensure consistently high standards of presentation is maintained for both the department and its personnel.

· Responds, resolves and takes appropriate action on guest complaint or problems to ensure excellent guests relation and safeguarding of the resort’s interest.

· Supervises the day to day operation of the Room Division Departments covering security, Housekeeping and Maintenance Department in relation to staff attendance, delegation of duties, and accuracy of work produced with the assistance of Chief Security Officer, Executive Housekeeper and Maintenance Manager.

· To conduct Room Division briefing on daily basis with Security, Housekeeping and Maintenance Department – to focus on Special project and Out Of Order Rooms Status.

· Liaise with Reservation Manager on future availability of rooms and action changes in the resort forecast accordingly to maximize average rate and occupancy. (Include Internet Booking)

· Greets all arriving VIP’s (barring emergencies- when contact must be made as soon as possible) is visible and not in contact with guests in a public relation capacity.

· Conduct regular inspection of guest room, operation areas, public areas and communicates any deficiencies to the appropriate departments for action.

· Monitor customer feedback and report/ advises top management where necessary.

· Ensures the credit policies of the resort is upheld and handles guest queries regarding credit matters. Report any inaccuracies or discrepancies to finance department for further action.

· Attend communication meeting Ie: daily morning briefing, operation meeting, banquet meeting.

· Perform other duties as assigned by the COO from time to time.

· To perform any other tasks given by the Management as and when required by the Management.

· Monitor daily arrivals/departures for Ombak Villa, and Kuala Melaka Inn – VIP’s, Groups/ FIT.

· Check daily occupancy, out of order rooms and liaise with Housekeeping and Maintenance department on room status.

· Communicates / log message or things Senior Assistant Manager’s & Assistant Manager to follow up’s / follow thru.

· Clear and action on all pending tasks or other paper works on daily basis.

· Perform duties at Front Office as and when require ie: daily operations, handle guest comments, meet guest upon arrivals.

· Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

· To undertake any other duties assign by the Resort Manager.

Human Capital

· To conduct training and motivate employee for better job knowledge/ product.

· To assist and liaise with other department to ensure maximization of room revenue and maintaining high standard of customer’s service at all the times.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Rooms Division Manager? How many years' experience do you have with forecasting for businesses? Do you have recovery / retention experience? Do you have professional housekeeping experience?

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