Room Division Manager

Oceania Hotel; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

Oceania Hotel seeks an experienced Room Division Manager to oversee day-to-day operations in Kota Kinabalu. This full-time role involves managing departments like front desk and housekeeping, improving guest satisfaction, and ensuring compliance with regulations. Ideal candidates will have at least 5 years of hotel industry experience combined with strong leadership skills.

Benefits

Competitive salary

Performance-based bonuses

Opportunities for career development

Supportive work environment

Qualifications

• Minimum 5 years of experience in a similar role within the hotel industry.
• Strong leadership and people management skills.
• Thorough understanding of hotel operations.

Responsibilities

• Manage and coordinate activities of hotel departments.
• Develop operational strategies for efficiency and guest satisfaction.
• Monitor key performance indicators to identify areas for improvement.

Skills

Leadership

Problem-Solving

Communication

Financial Management

Job description

Add expected salary to your profile for insights.

Oceania Hotel is seeking an experienced Room Division Manager to join our dynamic team in Kota Kinabalu, Sabah. As our Room Division Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring the smooth and efficient running of all aspects of the business. This is a full-time position that offers the opportunity to be part of a growing and innovative company in the hotel industry.

What you'll be doing

1. Manage and coordinate the activities of various hotel departments, including front desk, housekeeping, and maintenance.
2. Develop and implement operational strategies to improve efficiency, productivity, and guest satisfaction.
3. Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
4. Oversee the training and development of hotel staff, ensuring they are equipped with the necessary skills and knowledge to provide exceptional customer service.
5. Collaborate with the management team to develop and execute marketing and sales strategies to drive revenue growth.
6. Ensure compliance with all relevant laws, regulations, and hotel policies.
7. Manage budgets and financial resources to optimize hotel profitability.

What we're looking for

• Minimum 5 years of experience in a similar role within the hotel or hospitality industry.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent problem-solving and decision-making abilities, with a proven track record of identifying and resolving operational challenges.
• Thorough understanding of hotel operations, including front desk management, housekeeping, and maintenance.
• Proficient in financial management, budgeting, and cost control.
• Strong communication and interpersonal skills, with the ability to engage with guests, staff, and external stakeholders.
• Adaptable and flexible, with the ability to thrive in a fast-paced and ever-changing environment.

What we offer

• Competitive salary and performance-based bonuses.
• Opportunities for career development and professional growth.
• Supportive and collaborative work environment.

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• How many years of people management experience do you have?
• Do you have customer service experience?
• Do you have recovery / retention experience?
• Do you have professional housekeeping experience?

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