RM4000 Rotation Shift ENG Traditional Mandarin Customer Support @ JB Food Industry

Prima Millennia; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their customer service team. This role involves handling customer inquiries through calls and live chat, ensuring a positive experience while assisting with food orders and app-related issues. The position offers a competitive monthly salary, KPI incentives, and various allowances, including night shift and full attendance bonuses. With a focus on professional growth, the company provides a one-month paid training and a supportive work environment. If you are ready to take on a dynamic role in a fast-paced setting, this opportunity is perfect for you.

Benefits

12 days of annual leave

14 days of medical leave

One-month paid training

Complimentary shuttle van service

Qualifications

• Able to communicate effectively in English and Traditional Mandarin.
• Comfortable with 24-hour rotational shifts.

Responsibilities

• Handle incoming calls and live chat inquiries from customers.
• Provide effective solutions to ensure a positive customer experience.
• Log all customer interactions and feedback accurately.

Skills

Effective Communication in English

Proficiency in Traditional Mandarin

Customer Service Skills

Education

SPM or equivalent

Job description

Requirements:

Job requirements

Minimum qualification: SPM or equivalent
Able to communicate effectively in English (reading, speaking, and writing)
Proficient in Traditional Mandarin (reading, speaking, and writing)
Willing to work 5 to 6 days per week (Attendance bonus applicable for 6-day weeks across 4 consecutive weeks)
Comfortable with 24-hour rotational shifts
Available to start on14th May 2025
Must be able to work on-site at the office in Nusajaya, Iskandar Puteri

Scopes:

Key Responsibilities:
Handle incoming calls and live chat inquiries from customers in a timely and professional manner.
Assist with food orders, cancellations, payment concerns, and app-related issues.
Provide effective solutions to ensure a positive customer experience.
Work closely with delivery partners and restaurants to maintain smooth operations.
Log all customer interactions and feedback accurately for continuous improvement.
Manage escalated or complex issues in accordance with company policies and procedures.

Salary & Benefits:
Monthly basic salary: RM3,000
KPI incentives: Earn up to RM400
Full attendance allowance (6 working days): RM300
Night shift allowance: Up to RM300
Contributions to EPF and SOCSO included
12 days of annual leave
14 days of medical leave
One-month paid training provided
Complimentary shuttle van service (schedule provided before onboarding)

Experience Required: Min 0 Years