Retail Trainer (Ipoh)

7 Eleven; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading convenience store chain is seeking a Trainer to develop and deliver training programs for new and existing employees. The role involves preparing training materials, assessing competencies, and ensuring compliance with training requirements. Ideal candidates will have a relevant diploma/degree, along with substantial experience in retail operations and training. This is an excellent opportunity to contribute to a dynamic team committed to employee development and operational excellence.

Benefits

Medical Benefits

Parking

Handphone Benefits

Petrol Card

Staff Discount

Qualifications

• Minimum 2 years’ experience in Retail Operations with supervisory experience.
• At least 1 year in a training role.
• Familiar with training programs and conducting evaluations.

Responsibilities

• Conduct training for current and new employees ensuring all complete mandatory programs.
• Prepare training materials and maintain proper records of trainees.
• Evaluate trainees' competencies and provide feedback.

Skills

Presentation Skills

Ability to work under pressure

Communication Skills

Time Management

Education

Diploma/Degree in Food Science, Food Technology, HR, or Business Admin

Tools

Microsoft Office

Job description

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Conduct training for current and new employees, Core Training Program (NETP New Employee Training Program & NMTP-New Manager Training Program), Food Handler Training & QA PRP Training, Foreign Worker Training, New Rollouts (New process & Service Rollouts), ISE (Instore Experience) and other required training programs.

Ensure all current and new employees complete On The Job Training (OJT) and attend all Core Training Program, Food Handler Training & QA PRP Training, New Rollouts and other required training programs (refer 7Academy) then assess to certify the new employees if they meet requirements of the programs.

Conduct and follow-up on any ad-hoc training required.

Responsible for executing all new training programs including New Processes andsService Rollouts.

Prepare training tools and materials before training programs commence and maintain proper records of all trainees who have completed training.

Provide recommendations to Store Training Manager regarding training matters, necessary updates or revisions for training materials.

Build and maintain consistent communications with Operations Team and Store Training.

Evaluate trainees level of competencies and update relevant Operations Team about Store Training.

Planning and scheduled monthly activity plan for all training classes and implement corrective coaching whenever necessary during store visit.

Participate in Store Training initiatives and other trainings planned as and when required.

Properly maintain all training equipment, tools and furniture in the assigned training facility.

Update and maintain all training records, materials and training aids accordingly and on a timely basis. Prepare all weekly or monthly training reports/results of training and submit to Operations Team and Store Training on a timely basis.

Perform any other duties and responsibilities as and when required by the management.

Handle SLDN Apprentice & Coach intake by region.

Follow up on Apprentice Progress and conduct verification on complication of Logbook & Conduct Exam by CU.

To perform any other work as and when required.

Job Requirements:

Diploma/Degree in any related field especially Food Science, Food Technology, HR and Business Admin.

Minimum 2 years’ experience in Retail Operations preferably with supervisory experience.

Minimum 1 year in training.

Good understanding of Business Management and Merchandising.

Familiar with Microsoft Office.

Possess good presentation skills.

Able to work under pressure.

Able to manage, present and address large audience.

Able to converse in Bahasa Malaysia and English.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have in a training & development role? How many years' experience do you have as a human resources coordinator? How many years' experience do you have as a Trainer? How much notice are you required to give your current employer?

Retail & Consumer Products More than 10,000 employees

About Us

7-Eleven Malaysia Holdings Berhad through its subsidiary 7-Eleven Malaysia Sdn Bhd is the owner and operator of 7-Eleven stores in Malaysia. Incorporated on 4 June 1984, 7-Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7-Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7-Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner

About Us

7-Eleven Malaysia Holdings Berhad through its subsidiary 7-Eleven Malaysia Sdn Bhd is the owner and operator of 7-Eleven stores in Malaysia. Incorporated on 4 June 1984, 7-Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7-Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7-Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner

Perks and benefits Medical Parking Handphone Benefits, Petrol Card & Staff Discount C

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