Retail Trainer

Blue Origin Supply Chain Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

At a rapidly expanding retail brand in Malaysia, the 'Retail Store Trainer' position is critical for equipping store employees with necessary skills and knowledge. This role involves designing impactful training programs and assessing employee proficiency to enhance customer experiences. Candidates need a Bachelor's degree and training experience to succeed in this dynamic environment.

Qualifications

• At least 3 years of experience in training or related roles within retail.
• Experience in developing training programs.
• Proficient in English.

Responsibilities

• Analyze training needs and develop effective training plans.
• Design and deliver various training programs for retail operations.
• Monitor and evaluate training program effectiveness.

Skills

Communication

Facilitation

Organizational Skills

Education

Bachelor's degree

Job description

At OH!SOME, our dynamic retail brand with over 80 outlets in Indonesia and expanding in Malaysia, we are redefining shopping experiences by collaborating with global icons like Disney. We offer over 10,000 lifestyle products. As a forward-thinking retail brand, OH!SOME is shaping the future of shopping, and we’re looking for passionate individuals to be part of our journey.

Job Summary:

We are looking for an enthusiastic and experienced Retail Store Trainer to join our team. This role is vital in ensuring our store employees are equipped with the necessary knowledge, skills, and standards to excel in their roles and deliver exceptional customer experiences.

Job Responsibilities

• Collaborate with various departments to analyze the training needs of store employees and develop effective training plans.
• Design and deliver targeted training programs covering retail operations, product knowledge, customer service standards, and skills enhancement.
• Use diverse training methods such as in-store coaching, classroom teaching, workshops, and e-learning to maximize learning effectiveness.
• Monitor and evaluate the effectiveness of training programs, gather feedback, and refine content and methods to meet evolving needs.
• Conduct assessments to ensure employees master training content and effectively apply it in their roles.
• Stay up-to-date with industry trends to keep training materials relevant and impactful.

Requirements

• Bachelor's degree or higher, with at least 3 years of experience in training or a related role within the retail industry. Experience in store-level training is a strong advantage.
• Proven expertise in developing and implementing training programs, with excellent communication, facilitation, and presentation skills.
• Strong organizational skills with the ability to coordinate multiple training initiatives and foster teamwork.
• Proficient in English as a working language.
• Willingness to travel frequently and undertake assignments as required by the business.

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you have customer service experience? Which of the following types of qualifications do you have? Are you willing to travel for this role when required? How many years' experience do you have as a Trainer? How many years' experience do you have in the retail industry?

Retail & Consumer Products 1,001-5,000 employees

At Blue Origin Group, we take immense pride in leading OH!SOME, a rapidly expanding retail brand with over 80+ outlets in Indonesia, now broadening its footprint into Malaysia and Cambodia.

Founded in China, we have swiftly ascended as a leader in Indonesia’s retail landscape. Our unwavering commitment to excellence is embodied by our core values of Respect, Trust, User Orientation, Focus, and a Long-Term Vision.

With a diverse portfolio of over 10,000 lifestyle products, we cater to every customer need. Employing over 2,000 people across Indonesia, we excel in operational efficiency and customer satisfaction.

Our bold expansion of OH!SOME will establish us as a Global Retail Leader.

At Blue Origin Group, we take immense pride in leading OH!SOME, a rapidly expanding retail brand with over 80+ outlets in Indonesia, now broadening its footprint into Malaysia and Cambodia.

Founded in China, we have swiftly ascended as a leader in Indonesia’s retail landscape. Our unwavering commitment to excellence is embodied by our core values of Respect, Trust, User Orientation, Focus, and a Long-Term Vision.

With a diverse portfolio of over 10,000 lifestyle products, we cater to every customer need. Employing over 2,000 people across Indonesia, we excel in operational efficiency and customer satisfaction.

Our bold expansion of OH!SOME will establish us as a Global Retail Leader.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.