Retail Supervisor (Setia City Mall)

Muji Malaysia Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia seeks a Retail Supervisor to manage sales operations and train team members. The role demands strong leadership and exceptional customer service skills to enhance the shopping experience. Candidates should be prepared to work in a dynamic environment with a focus on achieving sales targets.

Benefits

Attractive allowance

Fast career advancement

Medical Benefits

Employee Discounts

Qualifications

• Proven experience as a Retail Supervisor or similar role.
• Strong leadership skills.
• Exceptional customer service abilities.

Responsibilities

• Achieve sales target and meet company policies.
• Guide team members in daily routines and housekeeping.
• Coordinate sales training for juniors.

Skills

Leadership

Customer Service

Analytical Skills

Problem-Solving

Interpersonal Skills

Tools

Point-of-Sale (POS) Systems

Job description

JOB DESCRIBTION

• Planning to assist effectively and efficiently by achieving the sales target set and meet company’s targets and policies in an effective and efficient manner.
• Provide suggestive and constructive idea for increasing revenue.
• To assist in conducting daily briefing on sales achievement / budget, product launch and promotions, etc.
• Guide and ensure team member's daily routine, personal grooming, daily or weekly housekeeping, organize all stock according the designed location and follow up the goods expiry date.
• To ensure the progress of qualifying standards, in term of customer service, healthy working environment and safety at the work place are met.
• Coordinate sales training for juniors and conducting on the job training for them.
• Walk the sales floor regularly, as to ensure smooth work flow, through the completion of the tasks relatively on Weekly action instruction, Store promotion, Stock receive / consolidation and the Display of merchandise etc.
• Ensure that stock receive in correct quantities and promptly reported on any discrepancy and daily replenishment are being carried out.
• Any other duties assigned by the Retail /Store Manager
  
  

JOB REQUIREMENT

• Proven experience as a Retail Supervisor or similar supervisory role in a retail environment.
• Strong leadership abilities with the capacity to motivate and inspire a team.
• Excellent customer service skills and a passion for delivering an exceptional customer experience.
• Solid understanding of retail operations, including sales techniques, inventory management, and visual merchandising.
• Proficient in using point-of-sale (POS) systems and other retail software applications.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and handle multiple priorities effectively.
• Flexibility to work evenings, weekends, and holidays as required by the business.
  
  

Benefits

Attractive allowance

Fast career advancement

Medical Benefits

Employee Discounts

GPA&GHS