Retail Supervisor — Customer Experience Leader

Cotton On Group; Putrajaya; On-site; MYR 39,060 - 58,032; Full time

Benefits offered by this job

Competitive salary

Career growth

Brand discounts 50%

Wellness support 24/7

Family discounts

Returnity

Job summary

Cotton On Group is seeking a Retail Supervisor for our Typo store at IOI City Mall in Malaysia. You will support the Store Manager and lead the team to create outstanding customer experiences and drive store performance.

Own your store operations, coach your team, and spot opportunities to enhance presentation, inventory, and brand direction. You’ll champion customer excellence and contribute to the brand’s global impact with enthusiasm.

Responsibilities

• Own your store and focus on executing Brand direction across VM, trade actions, inventory processes and presentation
• Coach the team to work together in your department in partnership with your Store Management team
• Share feedback with your Manager and team to grow your department performance
• Bring your commercial eye to your store, spot trade opportunities, and find solutions to improve the customer experience and department results
• Embed customer excellence whilst growing store results through clear planning and direction
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life‑changing impact on our projects around the world
• Step‑up and support your management team in the wider day‑to‑today running of the store as required

Job description

Job Description

Bringing you a brand new opportunity at Typo Ioi City Mall.

• Local and Global career growth – progress your career across our 4 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Wellness support 24/7 – mental health, relationships, family & more
• Discounts for you and your family
• Returnity - Paid program for new parents heading back to work
  
  

Job Description

Bringing you a brand new opportunity at Typo Ioi City Mall.

Benefits

• Competitive base salary
• Local and Global career growth – progress your career across our 4 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Wellness support 24/7 – mental health, relationships, family & more
• Discounts for you and your family
• Returnity - Paid program for new parents heading back to work
  
  

The Role

Retail Supervisor supports the Store Manager and enable their team to create great experiences for our customer and drive business outcomes for their store.

• Own your store and focus on executing Brand direction across VM, trade actions, inventory processes and presentation
• Coach the team to work together in your department in partnership with your Store Management team
• Share feedback with your Manager and team to grow your department performance
• Bring your commercial eye to your store, spot trade opportunities, and find solutions to improve the customer experience and department results
• Embed customer excellence whilst growing store results through clear planning and direction
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world
• Step-up and support your management team in the wider day-today running of the store as required
  
  

It’s more than a job. It’s about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognise our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.