Retail Supervisor

KM Vet Pharm Sdn Bhd; Batu Caves; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in animal healthcare is seeking a Retail Supervisor. In this role, you will manage store operations, train employees, and enhance customer service. The ideal candidate will possess strong leadership skills and a background in retail, particularly in animal healthcare products.

Qualifications

• Proven ability to manage and lead a team effectively.
• Experience in handling day-to-day retail operations.
• Understanding of animal healthcare products is a plus.

Responsibilities

• Supervise, train, and assist employees in customer service and store maintenance.
• Create and manage detailed schedules for the staff.
• Maintain proper inventory levels and ensure stocking.

Skills

Supervisory Skills

Retail Operations

Product Knowledge

Communication

Customer Service

Education

Bachelor's degree in Retail Management

Relevant experience in Retail Management

Job description

1.Supervise, train and assist employees like Retail Assistant, Customer Service and Billing Clerk in customer service, store maintenance and product promotions.

2.Create a detailed schedule for the staff, ensuring that it covers their shifts, breaks, and daily responsibilities.

3.Seek ways to better promote the store, the product line and service within the store.

4.Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with Purchasing Executive to ensure maximum efficiency in meeting sales goals.

5.Manage all controllable costs with a view to maintaining profitability.

6.Ensure the store remains clean and presentable at all times.

7.Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.

8.To entertain and respond promptly to customer inquiry either by telephone or electronically by providing accurate information to the callers.

9.To handle customer complaints in a correct information and professional manner and to assist them with enquiries on behalf of the company.

10.Build sustainable relationships and trust with customer accounts through open and interactive communication.

11.Achieve 100% sales target for Retail.

Qualifications

• Supervisory Skills: Ability to manage and lead a team effectively
• Retail Operations: Experience in handling day-to-day retail operations and inventory management
• Product Knowledge: Understanding of animal healthcare products and related accessories
• Communication: Excellent verbal and written communication skills
• Customer Service: Commitment to providing exceptional customer service
• Experience in the animal healthcare industry is a plus
• Bachelor's degree or relevant experience in Retail Management or a related field

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