Retail Stylist & Customer Experience Associate

HLA Garment; Genting Highlands; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Training Provided

Overtime Pay

Performance Bonus

Meal Allowance

Accommodation Included

Job summary

HLA Garment in Genting Highlands invites applications for a retail associate. You will greet customers, provide styling suggestions, promote current collections, and process transactions at the POS.

You will support stock replenishment, visual merchandising, store cleanliness, and daily duties. Proficiency in English and Mandarin is an advantage; SPM or higher is required. Fresh graduates encouraged.

Qualifications

• Proficiency in English and Mandarin is an added advantage.
• Candidate must possess at least a SPM or above.
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Computer literate and basic math skills.
• Greet and assist customers in a friendly, professional manner. Provide styling suggestions and product knowledge to help customers find suitable outfits.
• Drive sales by understanding customer needs and promoting current collections.
• Perform pants alteration (e.g., hemming) using store equipment as required.
• Operate the POS system efficiently during transactions, refunds, or exchanges.
• Maintain visual merchandising standards and cleanliness of the store.
• Conduct daily cleaning duties, ensuring the store is tidy, neat, and inviting at all times.
• Replenish stock and assist with inventory checks and product tagging.
• Handle customer feedback or complaints with tact and positivity.
• Collaborate with team members to achieve sales targets and store goals.
• Stay updated with fashion trends, promotions, and brand policies.

Responsibilities

• Responsible for customer’s overall in store experience by providing customer service
• Understanding customer’s needs, recommend suitable apparels to suite customer’s need, and offer alternative to customer.
• Maintain, replenish and upkeep of store according to brand image and Standards.
• Actively maintains a global brand image.
• Willing to work flexible retail hours, including weekends and public holidays.
• Fresh graduates are encourage to apply.

Skills

English

Mandarin

Education

SPM or above

Tools

POS system

Job description

HLA Garment in Genting Highlands invites applications for a retail associate. You will greet customers, provide styling suggestions, promote current collections, and process transactions at the POS.

You will support stock replenishment, visual merchandising, store cleanliness, and daily duties. Proficiency in English and Mandarin is an advantage; SPM or higher is required. Fresh graduates encouraged.