Retail Store Manager – Montigo @ Penang Region

RPG Commerce; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company is seeking a Retail Store Manager who will drive sales, manage staff, and ensure exceptional customer service. The ideal candidate should have at least 5 years of retail experience, strong leadership skills, and a commitment to operational excellence.

Benefits

EPF, SOCSO, and EIS provided

Competitive salary

Attractive incentives

Staff discount

Travel allowance

Ongoing training and development

Qualifications

• Minimum 5 years experience in retail sales.
• Fluency in English & Bahasa Malaysia; Mandarin/Tamil is a plus.
• Experience managing multiple stores is an advantage.

Responsibilities

• Drive sales through effective strategies and monitoring performance.
• Manage staff schedules and conduct performance evaluations.
• Ensure excellent customer service and maintain store standards.

Skills

Leadership

Customer Service

Sales Strategies

Communication

Interpersonal Skills

Education

Minimum SPM qualification

Tools

Google Workspace

POS systems

Job description

As a Retail Store Manager, you will play a key leadership role in managing daily store operations, driving sales performance, and ensuring exceptional customer service. You are expected to lead by example, motivate your team, and maintain operational excellence while aligning with the company’s goals and values. Your ability to organize workflows, resolve issues efficiently, and foster a positive retail environment will be critical to your success.

Responsibilities:

Increase Sales

• Achieve growth in sales compared to the previous year by implementing effective sales strategies.
• Monitor daily, weekly, and monthly sales performance to identify trends and areas for improvement.
• Drive sales through upselling, cross-selling, and personalized recommendations.
• Ensure store layout and product placement maximize sales opportunities.

Boost Productivity

• Encourage and train staff to drive link sales through product pairings and promotions.
• Implement strategies to increase the average transaction value and basket size.
• Monitor individual and team productivity levels to ensure efficiency in sales execution.
• Provide guidance and feedback to staff on performance improvement.

Manpower Management

• Plan and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
• Set clear sales targets for the team and track performance against monthly goals.
• Conduct performance evaluations and provide coaching to enhance team effectiveness.
• Address staffing issues, including hiring, retention, and performance management.

Customer Service

• Ensure excellent customer service by maintaining a customer-first mindset among staff.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Implement strategies to improve customer satisfaction and retention.
• Maintain store cleanliness and a welcoming shopping environment.

Staff Development

• Train and develop staff on product knowledge, sales techniques, and customer engagement.
• Conduct regular grooming and professional development sessions to uphold brand standards.
• Identify high-potential employees and provide career growth opportunities.

Inventory Management

• Monitor inventory levels to ensure optimal stock availability and prevent overstocking.
• Track sell-through rates and analyze product performance to make informed restocking decisions.
• Coordinate with the supply chain team to ensure timely replenishment of fast-moving items.
• Implement stock control measures to minimize losses and shrinkage.

Marketing Execution

• Ensure all in-store promotions, product launches, and marketing campaigns are executed effectively.
• Communicate promotions and new product launches to staff and customers.
• Monitor promotional performance and provide feedback for future improvements.
• Ensure visual merchandising aligns with marketing guidelines to enhance brand presence.

Requirements:

• Minimum 5 years of working experience in the Retail Sales field is required for this position.
• Having experience in managing multiple stores (will be an added advantage).
• Good interpersonal skills, strong leadership qualities and proactiveness.
• Excellent customer service and communication abilities.
• Able to communicate fluently in English & Bahasa Malaysia (Mandarin/Tamil proficiency will be an added advantage).
• Proficiency in operating POS systems, credit card terminals, and handling cash transactions.
• Proficient in Google Workspace, especially Google Sheets, for tracking sales performance, reporting, and data analysis.
• Must be able to commit to a 5-day work week, including weekends and public holidays.
• Possess own transportation (preferable).
• Minimum SPM qualification.

Benefits

• EPF, SOCSO, and EIS provided.
• Competitive salary.
• Attractive incentive.
• Staff discount.
• Travel allowance provided.

Additional Benefits

• On-the-job ongoing training and professional development.
• Friendly and supportive working environment.
• Structured career progression and job promotion opportunities.