Retail Store Manager (Johor Bahru)

Puma; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports lifestyle company is seeking a Retail Store Manager to drive sales and ensure high-quality customer experiences in their Johor Bahru location. The successful candidate will be responsible for training associates, managing inventory and loss prevention, and maintaining store presentation standards. Candidates with retail management experience are encouraged to apply.

Qualifications

• Experience in retail management required.
• Strong communication and leadership skills.
• Ability to analyze sales data and trends.

Responsibilities

• Ensure store meets sales and profitability goals.
• Deliver high standards of customer experience.
• Recruit and train high-performing staff.

Skills

Sales Management

Customer Service

Staff Training

Inventory Management

Loss Prevention

Education

Retail Management Certification

Job description

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• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs, and profitability goals through effective planning, expense control, sales, and service.
• Guarantee consistently high standards of customer experience within the Store.
• Assist with recruitment, training, development, and succession planning of high-performing Associates.
• Manage payroll control and service-driven scheduling to maintain profitability and high service levels.
• Implement and oversee all training programs, both Domestic and Global, ensuring they are fully functional and results-driven.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage Loss Prevention education, training, and awareness programs; ensure compliance.
• Achieve or exceed Inventory and Shrink goals; oversee Physical Inventory counts.
• Handle incoming and outgoing merchandise processing.
• Manage marketing opportunities and events within budget and policies.
• Maintain strong communication with local PR and marketing teams.
• Participate in new store openings and closings; travel may be required.
• Attend offsite training and meetings as required; travel may be necessary.
• Ensure execution of Visual Directives and maintain store presentation standards.
• Maintain store physical condition and communicate maintenance needs promptly.
• Comply with operational competencies and key accountabilities.
• Ensure a safe and compliant working environment for all staff.
• Work non-traditional hours, including weekends, evenings, holidays, and overtime as needed.

Unlock job insights

Salary match, number of applicants, skills match.

Application questions include:

• Right to work in Malaysia?
• Expected monthly salary?
• Years of retail experience?
• Languages spoken?
• Experience as a store manager?
• Experience in sales?

Company: Retail & Consumer Products, 51-100 employees.

Founded in 1948, PUMA aims to be the most desirable sportlifestyle company, fostering innovation, culture, and values like passion, openness, self-belief, and entrepreneurship. Interested candidates are encouraged to apply if their profile matches the requirements.

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