Retail Store Manager, User Experience

moomoo; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading FinTech company is seeking a User Experience Store Manager to enhance user experience and drive sales performance. The role involves managing store operations, leading the sales team, and implementing user experience strategies to meet customer needs. Ideal candidates will possess strong communication skills, adaptability, and a passion for the FinTech industry.

Qualifications

• Over 3 years of relevant store management experience, preferably in FinTech.
• Fluent in English, Malay, and Chinese.

Responsibilities

• Manage daily operations of experiential stores for efficient workflows.
• Lead and motivate the sales team to exceed sales targets.
• Analyze sales data and customer feedback for improvement.

Skills

Communication

Teamwork

Analytical Skills

Problem Solving

Adaptability

Education

CSMRL License

Job description

We are looking for a forward-thinking FinTech (brokerage) User Experience Store Manager who will be responsible for enhancing our user experience and ensuring sales performance is achieved. As the User Experience Store Manager, you will manage and optimize interactions between customers and the company, ensuring high-quality service to boost customer satisfaction and loyalty. You will work closely with the sales team to analyze customer needs and develop and implement effective user experience strategies. In this fast-evolving industry, you will face constantly changing market demands and customer expectations, so adaptability and creativity are essential. The successful candidate will be accountable for sales results, driving business growth while ensuring every customer interaction delivers a positive experience. This position requires strong communication skills, teamwork abilities, and a deep understanding of the latest trends and best practices in the FinTech industry. If you are passionate about challenges and aspire to make an impact in the FinTech field, we look forward to welcoming you to our team.

Responsibilities

• Participate in store location selection, renovation, and related matters to ensure alignment with brand image and marketing plans.
• Manage the daily operations of experiential stores to ensure efficient workflows.
• Lead and motivate the sales team to meet and exceed sales targets.
• Develop and implement consistent customer service standards to enhance customer satisfaction.
• Participate in the recruitment, training, and development of in-store employees to strengthen the team's professional capabilities.
• Analyze sales data and customer feedback to identify opportunities for improvement.
• Plan and execute marketing activities to attract new customers.
• Maintain good customer relationships and build brand loyalty.

• Fluent in English, Malay and Chinese is highly preferred.
• Over 3 years of relevant store management experience, with preference given to candidates with FinTech or brokerage industry backgrounds.
• Excellent communication and interpersonal skills, with the ability to interact effectively with employees and customers at all levels.
• Strong analytical and problem-solving abilities, capable of developing effective business strategies.
• Familiarity with user experience design principles, with relevant work experience and knowledge.
• Ability to take responsibility for sales results, with a strong goal-oriented and self-driven mindset.
• CSMRL license holder is preferred.
• Passion for learning, with the ability to quickly adapt to industry changes and maintain sensitivity to market trends.