Retail Specialist

Bank Muamalat; Batu Pahat; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading Islamic bank is seeking a Retail Specialist for its Batu Pahat branch. The role involves retail sales, ensuring customer satisfaction, and delivering exceptional service. Candidates should possess strong communication skills and a Bachelor's degree in Business or Finance. This hybrid position offers flexibility in work arrangements.

Qualifications

• Skills in Retail Sales and Product Knowledge are essential.
• Experience in customer service to ensure customer satisfaction.
• Strong communication skills with the ability to build relationships.

Responsibilities

• Engaging with customers to understand their needs.
• Providing product information and facilitating sales.
• Maintaining in-depth product knowledge to optimize customer service.

Skills

Retail Sales

Customer Satisfaction

Customer Service

Communication

Education

Bachelor's degree in Business, Finance, or related field

Tools

Retail management software

Job description

Company Description

Bank Muamalat, a leading Islamic bank established on 1 October 1999, offers a wide range of financial services governed by the Islamic Financial Services Act 2013 (IFSA). The bank provides comprehensive services for both individuals and institutions, including deposit accounts, asset management, and various financing options. With nearly 68 branches and extensive electronic channels, including i-Muamalat and e-Muamalat, the bank ensures broad accessibility to its services. Bank Muamalat is part of the DRB-HICOM Berhad Group, which holds a 70% ownership stake, with the remaining shares owned by Khazanah Nasional Berhad.

Role Description

This is a full-time hybrid role for a Retail Specialist based in Batu Pahat, with some flexibility for remote work. The Retail Specialist will be responsible for retail sales, maintaining in-depth product knowledge, ensuring customer satisfaction, and delivering exceptional customer service. Daily tasks include engaging with customers to understand their needs, providing product information, and facilitating sales. Effective communication with customers is essential to foster long-term relationships and achieve sales targets.

Qualifications

• Retail Sales and Product Knowledge skills
• Customer Satisfaction and Customer Service skills
• Strong Communication skills
• Ability to work both independently and as part of a team
• Proficiency in using retail management software is an advantage
• Prior experience in the banking or financial services industry is a plus
• Minimum of a Bachelor's degree in Business, Finance, or related field