Retail Services Associate (India market)

Axi; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Services Associate to enhance client acquisition and retention in the India and APAC markets. This role involves driving conversion rates, managing client experiences, and collaborating with marketing teams to develop effective campaigns. The ideal candidate will be fluent in English and Hindi, with a strong background in outbound sales and a passion for financial markets. Join a dynamic team that values inclusivity and fairness, and enjoy competitive compensation along with extensive learning opportunities. If you're ready to make a significant impact in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Competitive compensation

Extensive learning opportunities

21 annual leave days

Health Insurance

Qualifications

• Fluent in English and Hindi to engage with clients from India.
• Experience in outbound sales or tele sales is essential.

Responsibilities

• Drive conversion performance for the India and APAC English speaking market.
• Handle client complaints and improve customer onboarding experience.

Skills

Fluent in English

Fluent in Hindi

Cold calling

Outbound sales

Tele sales

Knowledge of financial markets

Ability to work independently

Job description

Retail Services Associate (India market)

Malaysia

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are:
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!
As a Retail Services Associate, your role is to work in the retail services department to help drive growth in India and APAC English speaking market by acquiring new clients and helping retain the existing ones.

Your EDGE Assignment/You Will:

• Responsible for conversion performance of India and APAC English speaking market.
• Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
• Responsible for proactively touching all leads as early as possible and for improving engagement rate.
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
• Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
• Solve customer’s various challenges for the first-time trade, including, but not limited to, registration, verification, deposit, and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
• Responsible for retention and churn performance of India and APAC English speaking market.
• Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
• Responsible for proactively touching all customer segmentations in strategic way to maximise entire customer portfolio – Productivity management.
• Responsible for increasing customer lifetime value by providing the most adequate offer to customers – Nurturing.
• Also responsible for reactivating the dormant customers in the market.
• Actively working with marketing department to develop effective marketing campaigns to decrease churn rate and to increase customer lifetime value.
• Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.

Are you the one?

• Fluent in English, Hindi (verbal and written) is a must to deal with India clients.
• Experience with cold calling/outbound sales/tele sales is required (preferably B2C).
• Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
• Ability to work effectively independently and within a diverse global team.

Axi's bag of delights:

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance.

Axi's interview journey:

• First round of Interview with Talent Acquisition team (45 minutes).
• Second round of Interview with Hiring Manager (1 hour).

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.