Retail Sales Specialist

Success Human Resource Centre; Kuala Lumpur, Sepang; On-site; MYR 30,000 - 36,000; Full time

Job summary

Success Resource Centre Pte Ltd is hiring a Retail Sales Specialist in Kuala Lumpur. You will oversee daily showroom operations, drive ergonomic product sales to walk-in and corporate clients, and collaborate with the sales team to meet targets.

The role involves handling inquiries, POS duties, inventory control, and after-sales support. Permanent position with 6-day workweeks, rotating shifts, and a salary up to RM3,000.

Qualifications

• Diploma required with at least 2 years in retail sales.
• Strong customer service skills and client relationship ability.
• Proven track record of meeting sales targets.
• 6-day workweek with OT pay when rotating shifts.

Responsibilities

• Report directly to the Store in Charge.
• Operate and manage daily operations of the retail showroom, ensuring a seamless experience for all customers.
• Drive sales by promoting and selling ergonomic products to both walk-in and corporate customers.
• Work collectively with other sales team members to achieve store sales target.
• Handle inquiries from customers both online and in-store, providing product information and guidance.
• Manage the POS system, process payments, and maintain float cash.
• Keep accurate track of inventory levels and manage stock in-store.
• Collaborate with the back-office team on all sales-related activities and administrative tasks.
• Address customer feedback and handle after-sales inquiries and service requests.
• Conduct customer satisfaction surveys post-purchase and follow up on feedback.
• Maintain detailed and accurate daily sales records.
• Ensure the showroom is clean, organized, and well-presented at all times.
• Support roadshow sales event as and when assigned.
• Perform additional duties as assigned by management.

Skills

Customer service

Sales targets

Team collaboration

Education

Diploma

Tools

POS system

Job description

• Permanent
• Up to RM3000
• Mon-Sun: 10am-6:30pm or 1:30pm-10pm (rotating 6 days week)
• Pavilion Bukit Jalil /IOI City Mall /1 Utama (CAN CHOOSE)

As a Retail Sales Specialist, you will be responsible for ensuring the smooth day-to-day operations of our retail showroom, delivering exceptional customer experiences, and meeting monthly sales targets. This role offers an exciting opportunity to contribute to the growth of our brand and products.

Job Responsibilities

• Report directly to the Store in Charge.
• Operate and manage daily operations of the retail showroom, ensuring a seamless experience for all customers.
• Drive sales by promoting and selling ergonomic products to both walk-in and corporate customers.
• Work collectively with other sales team members to achieve store sales target.
• Handle inquiries from customers both online and in-store, providing product information and guidance.
• Manage the POS system, process payments, and maintain float cash.
• Keep accurate track of inventory levels and manage stock in-store.
• Collaborate with the back-office team on all sales-related activities and administrative tasks.
• Address customer feedback and handle after-sales inquiries and service requests.
• Conduct customer satisfaction surveys post-purchase and follow up on feedback.
• Maintain detailed and accurate daily sales records.
• Ensure the showroom is clean, organized, and well-presented at all times.
• Support roadshow sales event as and when assigned.
• Perform additional duties as assigned by management.

Duration

• Permanent

Working Hours

• Mon-Sun: 10am-6:30pm or 1:30pm-10pm. 1 hour break, if work full shift (10am-10pm, 2 hrs break) subject to OT pay - rotating 6 days week
• Up to RM3000

Requirements

• Minimum of a Diploma, with at least 2 years of experience in a retail sales role, preferably in the ergonomics or related industry.
• Strong customer service skills with the ability to build and maintain relationships with clients.
• Goal-oriented with a proven track record of meeting sales targets.
• 6-day workweek.
• 14 days of annual leave, with increments up to a maximum of 21 days.
• Competitive remuneration package, including basic salary, sales commission, incentives, and reimbursement for packing charges.
• Opportunities for exposure to corporate and international work environments

Success Resource Centre Pte Ltd (EA License Number: 04C3201)