Retail Sales & Operations Manager

THE TRAVEL STORE SDN BHD; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading multi-brand travel retail chain as a Sales & Operations Manager, where you'll oversee retail operations and team leadership across multiple stores. This dynamic role offers the chance to drive sales performance, manage a diverse team, and collaborate on strategic growth initiatives. You'll be at the forefront of enhancing customer experiences, optimizing operations, and implementing innovative processes. If you're ready to shape the future of retail in Malaysia and work with global brands, this opportunity is perfect for you.

Benefits

Career Development Opportunities

Dynamic Work Environment

Exposure to Global Brands

Autonomy in Process Innovation

Qualifications

• 5+ years in retail operations or sales management, preferably multi-brand.
• Proven ability to manage diverse teams and drive sales performance.

Responsibilities

• Oversee daily operations across 24 stores and manage frontline staff.
• Collaborate with marketing for digital campaigns and in-store promotions.

Skills

Team Leadership

Sales Management

Communication Skills

Problem-Solving

Retail Operations

Customer Engagement

Education

Advanced Diploma in Business Administration

Bachelor’s Degree in Retail Management

Tools

Inventory Systems

Retail SOPs

Job description

The Sales & Operations Manager will oversee the end-to-end retail operations, team leadership, and strategic execution for The Travel Store’s multi-brand retail outlets, including LOJEL, Echolac, and Kaufmann mono-brand shops. This role ensures seamless store operations, drives sales performance, manages frontline staff, and acts as a key liaison for brand partners and internal stakeholders. The ideal candidate will combine strong leadership, operational excellence, and business acumen to align retail execution with company growth objectives.

Key Responsibilities

1. Retail Operations & Team Management
   • Oversee daily operations across 24 stores.
   • Lead, train, and motivate frontline staff (including promoters, business partners, and shop leaders) to achieve sales targets and service standards.
   • Conduct monthly training sessions for shop leaders to reinforce SOPs, product knowledge, and customer engagement strategies.
   • Resolve staffing conflicts, performance issues, and operational bottlenecks proactively.
   • Collaborate with the internal diversity teams to streamline SOP execution, audits, and frontline support.
2. Sales & Merchandising Strategy
   • Work closely with merchandisers to optimize stock allocation, new arrivals, and inventory turnover based on sales trends.
   • Monitor sales performance against targets, implementing corrective actions for underperforming stores/brands.
   • Plan and execute roadshows, clearance fairs, and promotional events, especially on weekends, with the frontliners or marketing team.
3. Assist on Leasing & Stakeholder Management
   • Liaise with mall leasing departments on contract renewals and tenant requirements.
   • Represent the company in meetings with landlords and brand partners when necessary.
4. Cross-Functional Collaboration
   • Partner with the marketing team to align digital campaigns, social media content, and in-store promotions.
   • Coordinate with departments such as HR, Finance, Design, and Logistics for resource allocation and branding needs.
5. Strategic Growth Initiatives
   • Assist the COO in strategic planning, including store expansions, process improvements, and customer experience enhancements.
   • Analyze market trends and competitor activity to recommend operational adjustments.

Qualifications & Competencies

Education: Minimum Advanced Diploma or Bachelor’s Degree in Business Administration, Retail Management, Marketing, or a related field.

Experience: 5+ years in retail operations or sales management, preferably in multi-brand fashion, luggage, or lifestyle retail.

Leadership: Proven ability to train, mentor, and manage diverse teams (frontliners, promoters, licensees).

Communication: Fluent in English (written/spoken). Proficiency in Bahasa Malaysia and Mandarin is a plus.

Problem-Solving: Resourceful in resolving staff conflicts, operational inefficiencies, and customer issues.

Technical Skills: Familiarity with retail SOPs, inventory systems, and basic cost analysis skills.

Adaptability: Thrives in a fast-paced environment with competing priorities (retail operations, leasing, brand management).

Why Join Us?

Opportunity to shape the growth of Malaysia’s leading multi-brand travel retail chain.

Autonomy to innovate processes and lead a dynamic team.

Exposure to global brands (LOJEL, ECHOLAC) and cross-functional projects.

Additional Notes

Candidates with retail certifications (e.g., Certified Retail Manager, Retail Marketing) will have an added advantage.

Experience in multi-brand retail environments (luggage, fashion, or outdoor gear) is highly preferred.

Application Process

Answer the following questions when applying:

• Which of the following statements best describes your right to work in Malaysia?
• What is your expected monthly basic salary?
• What qualifications do you possess?
• How many years of experience do you have as a Sales and Operations Manager?
• Which languages are you fluent in?
• How would you rate your English language skills?
• How many years of retail management experience do you have?
• How many years of experience do you have as a manager or team lead?

What can I earn as a Sales and Operations Manager?