Retail Sales Executive

BSH Home Appliances Group; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Retail Sales Executive in the Northern Region, where your dynamic approach to sales and customer engagement will drive success. You will play a crucial role in maximizing revenue through strategic selling and building lasting relationships with customers. Your expertise in the home appliances sector will ensure exceptional in-store experiences, while your ability to analyze trends and collaborate with marketing will enhance business performance. This is an exciting opportunity to make a significant impact in a thriving industry!

Qualifications

• Strong background in retail sales and customer engagement.
• Ability to analyze sales trends and optimize strategies.

Responsibilities

• Achieve sales targets for home appliances through strategic selling.
• Ensure high customer satisfaction by delivering outstanding service.

Skills

Retail Sales

Customer Engagement

Product Knowledge

Sales Targets Achievement

Customer Relationship Management

Job description

Position Overview

We are looking for a dynamic and results-driven Retail Sales Executive (based in the Northern Region) . This role involves driving sales performance, managing key customer relationships, and ensuring excellent in-store experiences. The ideal candidate will have a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.

Key Responsibilities

1. Sales & Business Development

• Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
• Identify new business opportunities, upsell and cross-sell products to maximize revenue.
• Build and maintain strong relationships with customers to enhance loyalty and repeat business.
• Conduct product demonstrations and provide expert advice on features and benefits.

2. Customer Service & Experience

• Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
• Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
• Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.

3. Reporting & Performance Tracking

• Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
• Prepare sales reports and provide insights on business performance to management.
• Collaborate with marketing teams to implement promotional campaigns and sales initiatives.